Resident Experience Specialist

Get Living; Greater London; On-site; GBP 26,000 - 36,000; Full time

Job summary

Get Living in London is seeking a dedicated Customer Administrator to manage the resident journey from reservation to move-in with accuracy and compliance.

You will handle high-volume tenancy administration, respond to resident enquiries, and collaborate across Neighbourhood teams to maintain service standards and data integrity.

This role requires clear communication, attention to detail and the ability to prioritise workload in a fast-paced environment.

Qualifications

• Experience delivering high-quality customer service in a fast-paced environment.
• Experience managing end-to-end tenancy administration including contracts.
• Familiarity with tenancy referencing platforms (e.g., HomeLet).
• Good understanding of Right to Rent requirements.
• Proficient in Microsoft Office and data handling.

Responsibilities

• Handle incoming resident enquiries across Get Living portfolios, ownership through to resolution.
• Manage new tenancy administration from reservation to move-in, including checks and references.
• Manage contracting activity in compliance with legislation and company policies.
• Deliver excellent customer experience through clear, proactive communication.
• Maintain accurate resident accounts and tenancy records across business systems.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Organization

Integrity

Tools

HomeLet

Yardi

HubSpot

Microsoft Office

Job description

Get Living in London is seeking a dedicated Customer Administrator to manage the resident journey from reservation to move-in with accuracy and compliance.

You will handle high-volume tenancy administration, respond to resident enquiries, and collaborate across Neighbourhood teams to maintain service standards and data integrity.

This role requires clear communication, attention to detail and the ability to prioritise workload in a fast-paced environment.