Customer Experience Coordinator for Growth & Insights

Dexters; Teddington; On-site; GBP 25,200 - 30,800; Full time

Benefits offered by this job

Fast-track progression

Comprehensive training

25 days + birthday off

Wellbeing programs

Pension contribution

Discounts

Season ticket loan

Cycle-to-work

Enhanced parental leave

Volunteer day

Job summary

Dexters in Teddington is seeking a Customer Relations Assistant to monitor feedback across channels, log responses, and ensure timely GDPR request handling. You will work with the Customer Relations Team to maintain accurate records.

This role focuses on collating monthly figures, reporting team metrics, and supporting the Help & Advice teams when needed. Monday to Friday, 8:30am to 5:30pm, with a strong emphasis on accuracy and customer service.

Qualifications

• Passion for customer service and upholding our service standards.
• Confidence to work as part of a busy team, dealing with colleagues at all levels.
• Excellent timekeeping and absence record.
• Enthusiastic, ‘Nothing is too much trouble’ attitude.
• Smart, well presented – uphold dress code.
• Ambassador for the company, always acting in the best interest of the company.

Responsibilities

• Monitor online review sites, receive, register and respond to all incoming feedback including Google Reviews, Trust Pilot, All Agents, and Customer Experience forms.
• Add review testimonials to Google sheet for marketing.
• Produce monthly figures including feedback and team stats.
• Respond to and action GDPR requests to be unsubscribed or removed from our database.
• Assist Customer Relations Team with complaint files where needed.
• Assist in developing and documenting best practice for the team.
• Research new rating sites and make recommendations for additional monitoring.
• Provide support to Help & Advice teams when required.

Skills

Excellent communication

Good writing

Confidentiality

Highly organised

Works under pressure

Flexible

Professionalism

Initiative

Job description

Dexters in Teddington is seeking a Customer Relations Assistant to monitor feedback across channels, log responses, and ensure timely GDPR request handling. You will work with the Customer Relations Team to maintain accurate records.

This role focuses on collating monthly figures, reporting team metrics, and supporting the Help & Advice teams when needed. Monday to Friday, 8:30am to 5:30pm, with a strong emphasis on accuracy and customer service.