Customer Experience Administrator

London Square; Uxbridge; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Competitive compensation package

Discretionary bonus

Group Pension Scheme

Life Insurance

25 Days holiday plus bank holidays

Job summary

London Square is seeking a Customer Experience Administrator to support customer feedback programmes and coordinate data-driven insights. You will manage surveys, data quality and reporting, while building strong internal relationships to drive continuous improvement in customer service across our London developments.

The role emphasises accuracy, professional communication, and a proactive approach to enhancing the customer experience within a dynamic team.

Qualifications

• Experience in administrative, customer service, customer experience or coordination roles.
• Ability to manage multiple priorities and meet deadlines.
• Strong attention to detail and accurate records.
• Excellent written and verbal communication with customers.
• Professional telephone manner and rapport with customers.
• Proficient in Microsoft Office (Excel/Word/Outlook/PowerPoint).
• Able to work independently, take initiative and manage workload.
• Customer-focused approach with commitment to high service standards.

Responsibilities

• Coordinate customer feedback and survey programmes across the business within timescales.
• Collect, process and maintain customer feedback data accurately.
• Monitor survey activity, response rates and satisfaction results.
• Conduct customer telephone outreach to support feedback collection.
• Produce regular reports and updates to support decision-making.
• Analyse feedback to identify trends and improvements.
• Coordinate recognition initiatives tied to satisfaction.
• Administer customer and employee reward schemes.
• Maintain records in line with company policies and data protection.
• Engage with internal stakeholders to support CX objectives.
• Contribute to process improvements and reporting practices.
• Provide general administrative support to the CX team.

Skills

Organisational skills

Multitasking

Attention to detail

Excellent communication

Professional telephone manner

Independent working

Customer-focused

Tools

Excel

Word

Outlook

PowerPoint

Job description

About Us

At London Square, our success isn’t just about numbers – it’s about people, place and purpose. As a fast-growing developer focused on London, our mission is simple: to create places that reflect the capital at its best – dynamic, diverse and full of life. Over the past two years, we’ve brought more than £2bn of capital into London living - and we’re only getting started. We are part of Aldar, the UAE’s leading real estate developer, investor, and manager. Together, we are committed to creating world‑class developments, anchored in high‑quality design, sustainability, and outstanding customer service.

About The Role & Team

The Customer Experience Administrator supports the delivery of customer feedback and engagement programmes across London Square. The role is responsible for coordinating customer satisfaction activities, managing performance data and reporting, and providing administrative support that helps drive continuous improvement and a customer‑focused culture across the business.

Key Responsibilities

• Coordinate the administration and delivery of customer feedback and survey programmes across the business, ensuring activities are completed accurately and within agreed timescales.
• Manage the collection, processing and maintenance of customer feedback data, ensuring accuracy, completeness and compliance with company procedures.
• Monitor survey activity, response rates and customer satisfaction results, escalating any issues or anomalies as appropriate.
• Conduct customer telephone outreach to support feedback collection and customer experience initiatives.
• Produce regular reports, data summaries and performance updates to support customer insight, business reporting and decision‑making.
• Support the analysis of customer feedback, identifying trends and opportunities to enhance the customer experience.
• Coordinate recognition initiatives linked to customer satisfaction performance and positive customer feedback across the business.
• Administer customer and employee reward and incentive schemes in line with departmental requirements.
• Maintain accurate records and documentation, ensuring information is managed in accordance with company policies and data protection requirements.
• Build effective working relationships with internal stakeholders to support the successful delivery of Customer Experience objectives.
• Contribute to the continuous improvement of departmental processes, reporting practices and customer engagement activities.
• Provide general administrative support to the Customer Experience team and undertake any other duties commensurate with the role.

Key Skills And Experience

• Previous experience in an administrative, customer service, customer experience or coordination role.
• Organisational skills with the ability to manage multiple priorities and meet deadlines.
• Strong attention to detail and a commitment to maintaining accurate records and data.
• Excellent written and verbal communication skills, with the confidence to communicate professionally with customers
• A professional and engaging telephone manner, with the ability to build rapport and communicate effectively with customers over the phone.
• Proficient in Microsoft Office applications, particularly Excel, Word, Outlook and PowerPoint.
• Ability to work independently, use initiative and manage workload effectively.
• A customer‑focused approach with a genuine commitment to delivering excellent service.

What’s in it for you?

Ensuring you have a work‑life balance and stay healthy and happy is important to London Square. We offer the following core benefits.

• Competitive compensation package and discretionary bonus.
• Group Pension Scheme and Life Insurance.
• 25 Days holiday plus bank holidays including a holiday trading scheme and long service days

Benefits

In addition to these core benefits, we offer other benefits which may result in tax or money savings. Some of these include:

• Bupa Employee Assistance
• Virtual GP Service
• Salary sacrifice scheme for electric vehicles
• Cycle to Work
• Gym Membership corporate discounts
• Health Cash Plan
• Perkpal (shopping discounts)
• Tech Scheme
• Payroll Giving
• Free onsite gym (head office)
• Free breakfast & lunch (head office)

Our Commitment

Our success is driven by our people. We’re an energetic, entrepreneurial business where ideas are backed, responsibility comes early, and everyone plays a part in shaping what we build and how we work. As we grow, we’re looking for talented people who want to help make London a better place to live and who want to grow with us.

London Square are proud to be an equal opportunities employer.

At London Square, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.

As part of our commitment to personal data privacy, we want to share how we will use your application data. This data will be held in our system to process your application to this role, and to consider you for any future opportunities which match your experience. For further information, please review our privacy policy Privacy Policy & Cookies | London Square.