Customer Insight Coordinator — Data, Dashboards & Surveys

Allscreens Nationwide Ltd; Birmingham; On-site; GBP 36,000 - 39,000; Full time

Job summary

Government Recruitment Service in Birmingham is seeking a Customer Insight Project Coordinator. The role focuses on designing, managing and overseeing the customer satisfaction database, and delivering data-driven insights to inform strategy.

The position requires coordinating CSAT surveys, ensuring GDPR compliance, and producing high-quality reports and dashboards for senior management. It is a permanent, full-time role based in Birmingham.

Qualifications

• Experience with data reporting and dashboards.
• Familiarity with GDPR compliance.
• Qualtrics knowledge is a plus.

Responsibilities

• Database Administration: Set up and manage the Customer Satisfaction database; support data transition to PowerBI.
• Insight management and coordination: Lead the customer insights pipeline, establish data and survey request front-door, coordinate CSAT survey pipeline and logistics, including Qualtrics.
• Customer Insight governance and compliance: Promote and manage the Gatekeeper process; ensure GDPR compliance with internal/external partners.
• Data Reporting and Communication: Produce reports, dashboards and presentations; simplify statistics for Exco, SMT, clients and stakeholders.
• Qualtrics expertise: Serve as central point of contact for Qualtrics; provide technical advice and training.
• Financial management: Manage client costs for Leesman surveys and other CI activities; ensure invoices are paid.
• Risk and relationship management: Act as lead contact; manage risk areas with risk managers.
• Workplace Experience team support: Support the team to help partners use data and insights in service development.

Job description

Government Recruitment Service in Birmingham is seeking a Customer Insight Project Coordinator. The role focuses on designing, managing and overseeing the customer satisfaction database, and delivering data-driven insights to inform strategy.

The position requires coordinating CSAT surveys, ensuring GDPR compliance, and producing high-quality reports and dashboards for senior management. It is a permanent, full-time role based in Birmingham.