Customer Experience Host

Trisk Management & Consultancy; Glasgow; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a Customer Experience Host to join their dynamic team in Glasgow. This role is pivotal in creating outstanding first impressions and delivering exceptional customer service from the moment clients enter the showroom. You will be the welcoming face, managing inquiries both face-to-face and over the phone, ensuring that every customer feels valued and well looked after. With a strong emphasis on teamwork and collaboration, this position offers opportunities for personal growth and development in a supportive environment. If you have a passion for service and a desire to thrive in a vibrant workplace, this could be the perfect opportunity for you.

Benefits

33 days’ holiday allowance

Generous retail discounts

Private healthcare

Simplyhealth access to a GP 24/7

Pension scheme

Maternity and paternity packages

Opportunities for training and progression

Qualifications

• Excellent telephone manner and interpersonal skills are essential.
• Highly organized with strong multi-tasking abilities.

Responsibilities

• Act as the first point of contact for customers in person and on the phone.
• Manage customer calls and ensure areas are tidy and presentable.

Skills

Telephone Manner

Interpersonal Skills

Customer Service

Organizational Skills

Multi-tasking

Tools

Cisco Telephony

Microsoft Office

Excel

Job description

We’re recruiting for a Receptionist to join our Glasgow London Road Motorstore branch.

We offer:

• 33 days’ holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression
• And much more…

Hours:

Saturday 9am - 6pm and Sunday 11am - 6pm

Aboutthe role

At Arnold Clark, you’ll be known as a Customer Experience Host. We believe that first impressions count and that outstanding customer service should begin the moment our customers enter the showroom.

As a Customer Experience Host, you’ll be the welcoming face of Arnold Clark. From warmly greeting our customers face-to-face to helping them on the phone in a professional manner. You’ll deliver excellent customer service while staying on top of daily admin duties and maintaining branch standards with enthusiasm and a smile.

Day-to-day duties

• Acting as the first point of contact for our customers, in person and on the phone
• Managing a large volume of customer calls and dealing with enquiries effectively and efficiently
• Making sure the customer areas are kept tidy and presentable and that our customers are well looked after
• Working proactively with all departments within the branch
• Going the extra mile for all our customers

Essential skills

• A fantastic telephone manner
• Excellent interpersonal skills
• A genuine interest in delivering excellent service and going above and beyond for our customers
• The confidence to work independently and also as part of a team
• Highly organised with the ability to multi-task

Nice to have (but not essential)

• Knowledge of Cisco telephony
• An understanding of Microsoft Office and Excel

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark , visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.