Matchday Hosts

Hibernian Football Club Limited; City of Edinburgh; On-site; GBP 10,000 - 40,000; Part time

Job summary

Hibernian Football Club is seeking Matchday Hosts to deliver exceptional customer service during events at Easter Road Stadium. This role involves welcoming guests, ensuring their comfort, and coordinating safety procedures. Ideal candidates are flexible, have experience in customer service, and can work varied hours including weekends.

Qualifications

• Highly motivated and flexible.
• Experience in events or customer facing roles.
• Excellent communication and public speaking skills.

Responsibilities

• Welcome and direct guests to their seating areas.
• Ensure guest comfort and satisfaction during events.
• Coordinate with staff on guest safety and compliance.

Skills

Conflict Resolution

Customer Services

People Skills

Time Management

Job description

The Club is one of the leading professional football clubs in Scotland. Based at Easter Road Stadium in Scotland’s Capital City, Edinburgh the Club is a stones throw away from the hustle and bustle of the City Centre. Over the course of its history Hibernian Football Club has won all of the major domestic titles, most recently winning the Scottish Cup in 2016. Hibernian was the first British team to play in European competition in the 1956; reaching the semi-finals.

Job Title: Matchday Host
Responsible to: Head of Hospitality
Hours: 6 hours
Contract: Season 2025/26 casual contract.
Salary: £75 per fixture worked

Following a period of growth, Hibernian Football Club is recruiting Matchday Hosts to provide the
best-in-class customer service and care to all our matchday hospitality guests, including our up and
coming North Stand hospitality spaces, who are attending fixtures and events at Easter Road Stadium.

The key duties of this role will include:

• Welcome guests upon their arrival and direct them to their respective seats or areas.
• Engage with guests to ensure their comfort and satisfaction throughout the event.
• Coordinate with the Head of Hospitality and other Hibernian Staff Members to ensure guest safety and compliance with event rules.
• Inform guests about safety procedures in their specific area i.e. evacuation plans, first aid.
• Working in conjunction with the matchday team ensuring a best-in-class experience.
• Informing guests of any updates and communication as instructed.

Person Specifications:

• The ideal candidate will be highly motivated, flexible, and able to adapt to a changing environment.
• Experience working in events or a similar customer facing role.
• Excellent communication and public speaking skills.
• Ability to work flexible hours, including nights and weekends.

Hibernian FC is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Hibernian FC is also committed to the safeguarding of vulnerable groups.

Skills for the job

Conflict Resolution Customer Services People Skills Time Management

Easter Road Stadium12 Albion PlaceLeithEdinburghEH7 5QGUnited Kingdom