Customer Experience Hero | Flexible Hours

Tenpin Ltd; Greater London; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Retailer discounts

Free bowling for family & friends

Free food

Enhanced leave — maternity/paternity

Health Benefit Programme

Employee assistance programme

Free counselling

Life assurance – 2x annual salary

Long service awards

Refer a friend scheme

Spot rewards

Job summary

Tenpin Ltd in London is seeking a Customer Service Assistant to provide an excellent customer experience at our entertainment centres. You will greet guests, manage bookings, and help create memorable experiences for families and groups.

You’ll work across various activities, from Laser Arena to Escape Room and karaoke, serving food and drinks while keeping the centre welcoming and tidy. This role requires energy, reliability and a positive attitude.

Qualifications

• Experience delivering friendly customer service.
• Excellent communication and interpersonal skills.
• Able to work in a fast-paced, busy environment.
• Fully flexible including evenings and weekends.
• Confident and approachable team player.

Responsibilities

• Manage reception bookings and guest enquiries.
• Identify sales opportunities and promote activities.
• Host events and parties across venues (Laser Arena, Escape Room, karaoke).
• Serve food and drinks and keep areas clean.
• Collaborate with multiple departments to ensure smooth operations.

Skills

Customer service

Communication skills

Teamwork

Flexibility

Attention to detail

Education

Completed compulsory education

Job description

Tenpin Ltd in London is seeking a Customer Service Assistant to provide an excellent customer experience at our entertainment centres. You will greet guests, manage bookings, and help create memorable experiences for families and groups.

You’ll work across various activities, from Laser Arena to Escape Room and karaoke, serving food and drinks while keeping the centre welcoming and tidy. This role requires energy, reliability and a positive attitude.