Customer Experience & Governance Strategy Lead

HSBC Holdings plc; Birmingham; On-site; GBP 65,000 - 90,000; Full time

Job summary

HSBC Holdings plc in Birmingham is seeking an experienced governance and risk professional to support strategy development, business planning and change oversight. You will evidence risk controls, governance, and assurance across operating units, communicating clearly to senior stakeholders.

The role requires strong analytical, problem-solving and prioritisation skills, with the ability to balance strategic, regulatory and customer considerations while maintaining robust reporting and escalation

Qualifications

• Experience in strategy development, governance, or risk management.
• Strong analytical and problem-solving ability.
• Excellent written and verbal communication with senior stakeholders.

Responsibilities

• Experience in strategy development, governance, or risk management.
• Demonstrate understanding of the operational risk management framework and evidence risks and controls proportionately.
• Apply analytical and problem-solving skills to turn complex evidence into clear priorities, options and recommendations.
• Communicate clearly in writing and verbally with senior stakeholders, influencing and providing constructive challenge.
• Balance strategic, people, customer, commercial, operational and regulatory considerations.
• Build governance, management information and assurance approaches that support effective decisions and clear accountability.
• Bring experience of workforce planning, organisational capability, talent, succession, engagement and colleague development.
• Coordinate competing priorities, dependencies and deadlines with robust reporting and escalation.

Skills

Strategy development

Governance

Risk management

Stakeholder engagement

Analytical thinking

Communication skills

Job description

HSBC Holdings plc in Birmingham is seeking an experienced governance and risk professional to support strategy development, business planning and change oversight. You will evidence risk controls, governance, and assurance across operating units, communicating clearly to senior stakeholders.

The role requires strong analytical, problem-solving and prioritisation skills, with the ability to balance strategic, regulatory and customer considerations while maintaining robust reporting and escalation