Customer Experience Executive – WOW Service & Growth

Liquidline; Ipswich; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Annual leave

Bank holidays

Bonus scheme

Sick pay

Parental leave

Pension

Health plan

Wellbeing platform

Employee assistance program

Lunch on Liquidline

Job summary

Liquidline is a fast-growing, family-owned coffee solutions provider serving UK and Ireland businesses. The Customer Service Executive will deliver first-class care, answering queries by phone and email, and resolving issues promptly while maintaining accurate records.

You will work with the team to provide WOW experiences, handle orders, payments and post-delivery support while learning product releases and using Eagle CRM. A positive, can-do attitude and strong communication are essential.

Qualifications

• Minimum of one year of experience in B2B customer service.
• Good working knowledge of MS Office including Outlook and CRM system (preferable).
• Excellent written and verbal communication skills.
• Proven ability to manage and prioritise a heavy workload.
• Excellent email writing with professional templates.

Responsibilities

• Answer a variety of customer queries via phone and email.
• Investigate and resolve customer queries/complaints quickly and effectively.
• Maintain thorough and accurate customer records via Eagle.
• Log call cases for machine breakdowns and maintenance.
• Resolve delivery issues (missing parcels, back orders, delays).
• Process card payments for low value invoices.
• Process orders by phone, email and web before next day delivery cut-off.
• Complete ad hoc administration tasks including quality concerns and invoice disputes.

Skills

B2B customer service

Outlook

communication

workload prioritisation

email writing

calm under pressure

customer service mindset

quick system learning

telephone etiquette

Tools

MS Office

CRM system

Job description

Liquidline is a fast-growing, family-owned coffee solutions provider serving UK and Ireland businesses. The Customer Service Executive will deliver first-class care, answering queries by phone and email, and resolving issues promptly while maintaining accurate records.

You will work with the team to provide WOW experiences, handle orders, payments and post-delivery support while learning product releases and using Eagle CRM. A positive, can-do attitude and strong communication are essential.