Customer Experience Specialist | WOW Support (Notting Hill)

bloobloom; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Free eyewear for you and discounts for

22 days holiday + Bank Holidays

Regular team socials

Notting Hill office with modern spaces

Job summary

bloobloom in Notting Hill, London, is seeking a Customer Service Representative to join our growing Customer Experience team.

You will handle enquiries across live chat, email, telephone and social media, develop product knowledge, manage orders end-to-end and advocate for the customer across the business.

If you’re a people person, thrive in a fast-paced startup and want to make a real impact in a friendly team, this is the role for you.

Qualifications

• Experience in delivering high-quality customer service.
• Excellent written and verbal communication in English.
• Ability to multitask and manage priorities in a fast-paced environment.

Responsibilities

• Handle customer enquiries via live chat, email, phone and social media daily.
• Demonstrate product knowledge and explain features of bloobloom lenses and frames.
• Oversee order lifecycle and provide after-sale support.

Skills

Customer service

Communication

Multitasking

Team player

Problem solving

Tools

CRM software

Live chat platforms

Order management system

Job description

bloobloom in Notting Hill, London, is seeking a Customer Service Representative to join our growing Customer Experience team.

You will handle enquiries across live chat, email, telephone and social media, develop product knowledge, manage orders end-to-end and advocate for the customer across the business.

If you’re a people person, thrive in a fast-paced startup and want to make a real impact in a friendly team, this is the role for you.