Customer Experience Executive - German Speaking (6 month FTC)

Huel; Tring; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

30 days annual leave plus bank holidays

Free Huel

Paid volunteering days

On-site gym and wellness area

Private medical and health insurance

Electric car scheme

Cycle-to-work scheme

Enhanced family leave

Workplace nursery scheme

Paid employee referral scheme

Biannual events

Job summary

A nutrition-focused company in Tring is seeking a German Speaking Customer Experience Executive for a 6-month fixed-term contract. You will provide exceptional service and support to our customers, fluent in both German and English. This role involves managing queries effectively, ensuring a high level of communication and service. The position offers a hybrid working model and a range of impressive benefits, including private health insurance and on-site wellness facilities.

Qualifications

• Strong time management and ability to manage workload effectively.
• Self-starting attitude with accountability for targets.
• Learning agility and ability to adapt quickly.

Responsibilities

• Deliver thoughtful, personalized support across multiple communication platforms.
• Respond to queries related to product advice, subscriptions, and troubleshooting.
• Manage performance to balance quality and efficiency.
• Create memorable moments to enhance customer experience.

Skills

Fluency in German

Fluency in English

Strong written skills

Brilliant communication

Attention to detail

Job description

Customer Experience Executive – German Speaking (6‑month FTC)

Hey! We’re Huel, and we’re pleased to meet you 👋 Our culture thrives on high performance, and we set the bar high for new Hueligans who join us.

We invite you to read the advert below for our new German Speaking Customer Experience Executive (6‑month FTC) position to understand the role and explore our 7 Huel values before applying.

The role

Our CX team is the eyes and ears of Huel. They’re the first to know what our Hueligans are thinking and feeling, and nobody knows what they want from Huel more than a Hueligan. We have a customer strategy that puts our community at the heart of everything we do. As we grow on our journey to become the world’s No.1 complete nutrition brand, it’s vital we deliver exceptional service that reflects the care and quality behind our products—and that’s where you come in!

We’re looking for a proactive, engaging, and passionate Customer Experience Executive to join our Tring, Hertfordshire team for a 6‑month fixed‑term contract. You’ll need to be fluent in both spoken and written German and ready to deliver an outstanding experience to our customers.

We’re a 7‑day‑a‑week business, and this role follows a mix of shift patterns. Our earliest shift starts at 7 am and the latest finishes at 7 pm, with weekend working expected around 1 in every 5 weekends.

Responsibilities

• Delivering world‑class service to every Hueligan, providing thoughtful, personalised support across email, live chat, WhatsApp, phone and review platforms.
• Responding to queries big and small: product advice, subscription tweaks, technical troubleshooting, delivery issues or returns.
• Bringing Huel’s tone of voice to life in every message: positive, clear, friendly and informed, with a professional human touch and tailored to the individual.
• Managing your own performance: striking the right balance between quality and efficiency so our Hueligans aren’t left waiting, and always walk away with a great experience.
• Spotting opportunities to surprise and delight our Hueligans, because great service isn’t just about solving problems, it’s about creating memorable moments when it counts.

What we’re looking for

• You’ll need to be fluent in German & English with strong written skills.
• A self‑starting attitude – you take ownership of your work, stay proactive, and consistently look for ways to improve.
• Learning agility – you pick things up quickly and demonstrate what you’ve learned through the quality and consistency of your work.
• Attention to detail – you have a sharp eye for detail and notice gaps or inconsistencies that could impact the customer experience.
• Brilliant communication skills – written and verbal. You’re clear, friendly and never robotic.
• Accountability for meeting daily and weekly targets, ensuring you’re contributing to both individual and team KPIs around quality, speed and customer outcomes.
• Strong time management – you stay on top of your schedule, manage your workload effectively, and deliver consistently throughout the day.

Benefits

• 🕖 Hybrid working – we spend Mondays, Tuesdays and Thursdays in the office together. The remaining two days have the option to be worked from home.
• 🌴 30 days annual leave PLUS bank holidays.
• 🥤 Free Huel to keep you going.
• 🏖️ Two weeks a year to work remotely from anywhere – one week in summer and one week at Christmas.
• 🐾 Dog friendly.
• 🙋 Paid volunteering days.
• 🏋️ Free on‑site gym with free classes, and we will give you your own nutrition plan.
• 🧘 Free on‑site wellness area offering infrared saunas and an ice bath.
• 🧠 Free 1‑on‑1 therapy provided by Self‑Space.
• 🏥 Private medical and health insurance for you and your loved ones, including free life insurance covering up to 4× your salary.
• ⚡ Electric car scheme with on‑site charging.
• 🚴 Cycle‑to‑work scheme.
• 🤰 Enhanced family leave.
• 👪 Workplace nursery scheme.
• 🎓 Huel Academy.
• 💸 Paid employee referral scheme.
• 🎉 Biannual events to celebrate success – have you heard about Huelchella?

We are Hueligans – diversity isn’t just important; it’s essential, and it makes us stronger. We’re all about embracing our differences, celebrating what makes us unique, and bringing together Hueligans from all walks of life. Whilst we all share the 7 values of Huel, it’s our individual differences that truly enhance our culture of belonging. We seek out Hueligans from around the world, encouraging authenticity, diverse views, and fresh ideas to create products that our global customers love.