German Customer Care Administrator

Lifeplus; St. Neots; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Lifeplus product discounts

Bonus scheme

LIFE Programme with career progression

Learning Management System (LMS)

Life Assurance

Permanent Health Insurance (PHI)

Holiday buy/sell option

Eye care support

Cycle2Work scheme

Contributory pension up to 6%

Social events

Job summary

Lifeplus is hiring a Customer Care Administrator to join our UK-based team. You will respond to customer inquiries, process orders, and manage requests via phone and Puzzel ticketing software, while upholding Lifeplus values and service levels.

The role emphasizes building relationships, improving retention, and continuous learning in a hybrid office setting with monthly in-office attendance.

Qualifications

• Must be fluent in both English and German (oral and written).
• Passionate about delivering excellent customer service.
• Excellent IT skills and familiarity with ticketing systems.
• Experience with sales process and ordering systems is desirable but not required.

Responsibilities

• Answer customer queries and process requests via phone and Puzzel ticketing software.
• Make outgoing calls to customers to resolve issues.
• Develop relationships with customers to improve retention.
• Maintain proactive, flexible approach to customer requests.
• Stay updated on processes and Lifeplus product portfolio.

Skills

Fluent English

Fluent German

Excellent communication

Excellent IT skills

Customer service oriented

Tools

Puzzel ticketing software

Job description

Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them.

We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing.

At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community.

Job Purpose

Our Customer Care Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for our network and the role is to truly represent the values and principles of Lifeplus.

The role will include but is not limited to:

• Answer customer queries and process incoming customer requests via phone using Lifeplus Puzzel ticket management software in line with Lifeplus policies and service level agreements.
• Make outgoing phone calls to customers where appropriate in order to achieve a satisfactory resolution.
• Proactively develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer retention at all times.
• Ensure a proactive, flexible and positive approach at all times when handling customer requests.
• Participate in the ongoing development of Lifeplus Customer Care and the wider business, and proactively contribute to personal learning and improvement.
• Keep up to date with processes, and ensure a thorough understanding of, the company’s business structure and product portfolio.
• There is no requirement to give advice on specific product recommendations.

Candidate Profile

• Must be fluent in both oral and written English and German
• Passionate about delivering excellent customer service.
• Excellent IT skills.
• Knowledge of sales process and ordering systems is desirable but not essential.
• Excellent communication skills with both internal & external customers.
• Able to build good relationships at all levels with a positive and flexible approach.
• Able to solve problems, have initiative, and open to continuous improvement and learning.
• Must be positive, resilient, and adaptable to change.

Shift Pattern

• Week 1: Monday to Friday, 07:00 to 15:15
• Week 2: Monday to Thursday + Saturday, 07:30 to 15:45
• Week 3: Monday to Thursday + Saturday, 08:00 to 16:45
• Week 4: Monday to Friday, 11:00 to 19:15
• Week 5: Monday to Friday, 11:45 to 20:00

Office attendance: 1 day per month in office

Salary:: £28,000 GBP - £28,000 GBP

What's in it for you

• Nourish your wellbeing: Every month, you’ll receive three free Lifeplus products, plus 50% off anything else you’d like to try. It’s our way of helping you experience the products you’ll be proud to talk about.
• Performance based bonus: Your hard work matters. Bonuses are awarded based on business success and individual performance, giving you extra recognition for your contributions.
• Your growth journey - LIFE Programme: Our Customer Care Administrators take part in our structured LIFE Programme, designed to build confidence, strengthen skills, and support your career progression from day one. On completion, an additional increase of £2,000 will be added to your salary!
• Learning at your fingertips: Access our Learning Management System (LMS) with all the latest learning materials and resources whenever you need them. Grow your knowledge at your own pace.
• Peace of mind from day one: You’re automatically covered by Life Assurance and Permanent Health Insurance as soon as you join. If you’re ever off work long term due to illness, you’ll receive 50% of your basic salary after six months, because security matters.
• Holiday that works for you: Need more time off one year? Or prefer a little extra in your pocket? You can buy or sell holiday days to suit your lifestyle.
• Exclusive colleague perks: Enjoy special discounts at leading brands and retailers, plus generous savings on Lifeplus nutritional supplements and wellbeing products.
• Everyday healthcare support: Our Health Cash Plan (provided by BHSF) helps with regular healthcare costs, from dental and optical appointments to therapy sessions, plus hospital in-patient and accidental injury cover.
• Little things make a difference: Fresh fruit delivered weekly, plus free tea, coffee, milk (including alternatives), filtered water, and fully equipped kitchen areas onsite.
• Support when you need it: Our Employee Assistance Programme (EAP) gives you access to confidential, professional support for mental wellbeing.
• Invest in your future: Our contributory pension scheme offers up to 6% employer contributions, helping you build long term financial confidence.
• A culture that connects: From team socials organised by your manager to our annual company-wide event (where life partners are welcome), we make time to celebrate together.
• Eyecare support: We’ll contribute £25 towards eye tests and up to £100 towards glasses if they’re needed for VDU use. Plus, eye care vouchers are available to keep your vision in check.
• Stay active for less: Save on gym memberships and take advantage of our Cycle2Work scheme to boost your fitness while reducing your carbon footprint.
• Recruitment Referral Scheme: Know someone who’d love Lifeplus? Refer a friend or family member and earn £250 in cash when they join and a further £500 in cash once they pass probation. Sharing really does pay off!