Customer Experience Executive (6 month FTC)

Huel; Tring; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Hybrid working

30 days annual leave

Free Huel

Remote work 2 weeks/year

Dog friendly

Volunteering days

On-site gym

Wellness area

Therapy sessions

Private medical insurance

Life insurance

Referral scheme

Team events

Job summary

Huel is seeking a Customer Experience Executive for a 6 month FTC in Tring, Hertfordshire. You will deliver world-class service across email, live chat, WhatsApp, phone and reviews, using a friendly, informed tone and a human touch.

You’ll balance quality and speed, own your performance, and look for moments to delight our customers in a fast-paced seven-day operation.

Qualifications

• A self-starting attitude and proactive approach to work.
• Learning agility and ability to pick up new processes quickly.
• Attention to detail with a focus on accuracy.
• Excellent written and verbal communication in English.
• Ability to meet daily/weekly targets and KPIs.

Responsibilities

• Deliver world-class service across email, live chat, WhatsApp, phone and review platforms.
• Respond to product, subscription, delivery and returns questions with care.
• Maintain Huel's tone: positive, clear, friendly and informed.
• Balance quality and speed while managing own performance.
• Spot opportunities to surprise and delight customers.

Skills

Self-starting

Learning agility

Attention to detail

Brilliant communication

Accountability

Time management

Fluent English

Job description

Hey! We're Huel, and we're pleased to meet you

Our culture thrives on high performance, and we set the bar high for new Hueligans who join us.

We invite you to read the advert below for our new Customer Experience Executive (6 month FTC) position to understand the role, and explore our 7 Huel values before applying to ensure we have the right working environment for you!

The role

Our CX team is the eyes and ears of Huel. They’re the first to know what our Hueligans are thinking and feeling and nobody knows what they want from Huel more than a Hueligan, right? We have a customer strategy that puts our community at the heart of everything we do. As we grow on our journey to become the world’s No.1 complete nutrition brand, it’s vital we deliver exceptional service that reflects the care and quality behind our products – and that’s where you come in!

We’re looking for a proactive, engaging, and passionate Customer Experience Executive to join our Tring, Hertfordshire office, for a 6 month FTC.

We’re a 7-day-a-week business, and this role follows a mix of shift patterns. Our earliest shift starts at 7am and the latest finishes at 7pm, with weekend working expected around 1 in every 5 weekends.

Here’s an insight into what you’ll get up to:

• First and foremost, delivering world-class service to every Hueligan, providing thoughtful, personalised support across email, live chat, WhatsApp, phone and review platforms.
• Responding to queries big and small: product advice, subscription tweaks, technical troubleshooting, delivery issues or returns - you're ready to jump in and help.
• Bringing Huel’s tone of voice to life in every message: positive, clear, friendly and informed, with a professional human touch, and tailored to the individual.
• Managing your own performance: striking the right balance between quality and efficiency so our Hueligans aren’t left waiting, and always walk away with a great experience.
• Spotting opportunities to surprise and delight our Hueligans, because great service isn’t just about solving problems, it’s about creating memorable moments when it counts.

What we're looking for in you

• A self-starting attitude - you take ownership of your work, stay proactive, and consistently look for ways to improve.
• Learning Agility - you pick things up quickly and demonstrate what you’ve learned through the quality and consistency of your work.
• Attention to Detail - you have a sharp eye for detail and notice gaps or inconsistencies that could impact the customer experience.
• Brilliant communication skills - written and verbal. You’re clear, friendly, and never robotic.
• Taking accountability for meeting daily and weekly targets, ensuring you're contributing to both individual and team KPIs around quality, speed, and customer outcomes.
• Strong time management - you stay on top of your schedule, manage your workload effectively, and deliver consistently throughout the day.
• Fluency in English is essential, along with excellent written and verbal communication skills.

And as always, we’re on the lookout for new Hueligans who love a fast-paced environment and are always striving to be their best. We want people who aren’t afraid to think differently and push boundaries. If you’re all about setting big goals and believe that amazing things happen through creativity and teamwork, you’ll fit right in at Huel!

What do we offer in return?

We know that at times, our teams face demanding pressures, and exceptional effort deserves meaningful rewards. That's why we've created a world-class perks and benefits program designed to support our Hueligans in achieving their best, both professionally and personally, while celebrating the global impact they're making!

• Hybrid working - We spend Mondays, Tuesdays and Thursdays in the office together. The remaining two days have the option to be worked from home.
• 30 days annual leave PLUS bank holidays – pro-rated for the 6-month FTC
• Free Huel to keep you going
• 2 weeks a year to work remotely from anywhere!
• Dog friendly
• Paid Volunteering Days
• Free on-site gym with free classes, and we will give you your own nutrition plan
• Free on-site wellness area offering infrared saunas and an ice bath
• Free 1-on-1 therapy provided by Self-Space.
• Private Medical and Health insurance for you and your loved ones, including free life insurance covering up to 4x your salary
• Paid Employee Referral Scheme
• Biannual events to celebrate success - Have you heard about Huelchella?

We are Hueligans

We know diversity isn’t just important... it’s essential. It makes us stronger, sharper, and better at what we do. At Huel, we’re about people, not just sustainable nutrition - real people with different backgrounds, experiences, and perspectives.

We celebrate what makes each of us unique and we actively bring together Hueligans from all walks of life. Because whilst we share the same 7 values, it’s our differences that power our thinking, challenge our ideas, and help us build better products for a global community.

Belonging matters here. So does fairness. We want every Hueligan to have the opportunity to thrive, contribute, and be heard - no matter where they come from or what path they’ve taken to get here.

We don’t just welcome diversity of thought…we go looking for it!