Customer Experience Exec - Frontline Relationship Builder

E&M Talent Partners Ltd; Bramhall; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

34 days off including birthday

Incentive trips to Vegas, Barcelona, &

Job summary

E&M Talent Partners Ltd is seeking a Customer Experience Executive in the United Kingdom. The role involves acting as a frontline ambassador, handling customer needs with professionalism and resilience, and delivering a high-quality service with a focus on problem solving.

No prior CS experience is required as full training will be provided, and the successful candidate will enjoy a competitive starting salary and excellent benefits.

Qualifications

• Previous customer service experience is preferred but full training will be provided.
• Strong written and verbal communication skills are essential.
• Excellent interpersonal skills to build relationships with customers and colleagues.

Responsibilities

• Deliver a world class customer experience.
• Act as frontline ambassador and first point of contact for customers.
• Manage all communications channels—WhatsApp, emails, calls, and online reviews.
• Complete HR related enquiries and provide employment references when needed.
• Process end of contract journeys including pension and holiday pay refunds.
• Explain payments, expenses and payslips to customers clearly.

Skills

Customer service

Communication skills

Relationship building

Job description

E&M Talent Partners Ltd is seeking a Customer Experience Executive in the United Kingdom. The role involves acting as a frontline ambassador, handling customer needs with professionalism and resilience, and delivering a high-quality service with a focus on problem solving.

No prior CS experience is required as full training will be provided, and the successful candidate will enjoy a competitive starting salary and excellent benefits.