Digital Customer Experience Leader

EcoOnline; United Kingdom; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Generous Paid Time Off

Extended Parental Leave

Robust Health Coverage

Accelerated Learning Paths

Team Wellness Initiatives

Company-wide Events

Employee Resource Groups

Recognition awards

Job summary

EcoOnline in the United Kingdom is seeking an experienced Customer Experience professional to lead digital engagement initiatives across SaaS products. You will shape self-service and AI-assisted support, and partner with IT, Product and Success teams to deliver a seamless customer journey.

The role requires 3-5+ years in CX/Digital Support, strong stakeholder management, and experience with CRM platforms such as Salesforce. Hybrid work and growth opportunities are offered.

Qualifications

• Strong stakeholder management and influencing skills in a multi-team environment.

Responsibilities

• Lead the implementation and optimisation of chat and digital support channels.

Skills

Stakeholder management

Influencing skills

Collaboration

Cross-functional teamwork

Data-driven decision making

Education

Higher education degree

Tools

Salesforce

Amazon Connect

Intercom

Job description

EcoOnline in the United Kingdom is seeking an experienced Customer Experience professional to lead digital engagement initiatives across SaaS products. You will shape self-service and AI-assisted support, and partner with IT, Product and Success teams to deliver a seamless customer journey.

The role requires 3-5+ years in CX/Digital Support, strong stakeholder management, and experience with CRM platforms such as Salesforce. Hybrid work and growth opportunities are offered.