Customer Experience Coordinator: Ownership & Resolutions

The Chris Lewis Group

Oxford

On-site

GBP 28,000 - 34,000

Full time

12 days ago

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

The Chris Lewis Group is seeking a Service & Customer Experience Coordinator in Oxford to own the customer journey from first contact through to resolution. You will coordinate engineer callouts, manage tickets in HubSpot and ensure customers feel informed and looked after at every stage.

We value ownership, clear communication and a proactive approach. If you enjoy bringing customers, engineers and internal teams together, this could be your next move in a customer-centric role.

Qualifications

Experience in customer service or coordination roles.
Excellent organisational and communication skills with the ability to juggle priorities.
Proactive attitude with strong problem-solving and follow-through.

Responsibilities

Being a trusted first point of contact for our customers.
Coordinating engineer callouts and reactive works, balancing urgency, SLAs, skills, location and availability.
Managing HubSpot tickets so actions, ownership and next steps are clear.
Keeping customers updated throughout the journey; avoiding silence.
Working closely with engineers and colleagues to keep jobs moving.
Proactively contacting customers ahead of renewals and at key journey points.
Spotting potential problems early and helping us put things right.
Chasing actions, challenging delays and escalating when needed.

Skills

Communication

Customer service

Organisation

Tools

HubSpot

Uptick

Job description

We value ownership, clear communication and a proactive approach. If you enjoy bringing customers, engineers and internal teams together, this could be your next move in a customer-centric role.

Get your free, confidential resume review.

or drag and drop your file here.