Customer Experience Advisor

Medequip UK; England; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

29 days holiday

Pension scheme

Healthcare scheme

Life assurance

Cycle to work scheme

Employee Assistance Programme

Perkbox discount platform

Free uniform

Free DBS check

Job summary

Medequip Assistive Technology Ltd in Bournemouth is seeking a Customer Services Advisor to be the first point of contact for service users, families and health providers. You will ensure the correct product, in the correct condition, is delivered and installed on time, and you will uphold exceptional customer service.

This 40-hour-per-week role offers a salary of £26,569 per year and a supportive team, ongoing training and development, and benefits such as pension, healthcare and life assurance.

Qualifications

• Some experience in a customer service focussed role within a similar industry is desirable.
• IT and Microsoft Office proficient

Responsibilities

• Managing inbound and outbound calls – liaising with service users, their families and prescribers
• Booking all delivery rounds in advance for Technicians and Service Engineers
• Ensuring all client and delivery details are correct and up to date, adding updated notes to the system where necessary.
• Ensuring emergency jobs are actioned by relaying the requirements to the technicians and warehouse correctly.
• Answering emails, queries and complaints within Medequip agreed timeframes to an exceptional standard.
• Assessing the Technician's workload to ensure each day's jobs are varied and evenly distributed
• You'll be able to show empathy, patience and remain calm, adopting a positive and appropriate attitude to difficult situations as well as working effectively under pressure.

Skills

Customer service

IT Proficiency

MS Office

Job description

Medequip Assistive Technology Ltd in Bournemouth is seeking a Customer Services Advisor to be the first point of contact for service users, families and health providers. You will ensure the correct product, in the correct condition, is delivered and installed on time, and you will uphold exceptional customer service.

This 40-hour-per-week role offers a salary of £26,569 per year and a supportive team, ongoing training and development, and benefits such as pension, healthcare and life assurance.