Customer Services & Delivery Coordinator

Medequip UK; York and North Yorkshire; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Pension scheme

Healthcare scheme

Life assurance

Cycle to work scheme

Employee Assistance Programme

Perkbox discount platform

Free uniform

Free DBS check

Job summary

Medequip Assistive Technology Ltd in York is seeking a Customer Services Coordinator to be the first point of contact for service users, their families and health providers, ensuring that the correct product, in the correct condition is delivered and installed to the client in an appropriate and caring manner within the specified time frame, to the agreed specification.

You will manage inbound/outbound calls, book delivery rounds for Technicians, keep client details up to date, and coordinate

Qualifications

• Experience in a customer service focussed role within a similar industry is desirable.
• IT and Microsoft Office proficient.

Responsibilities

• Managing inbound and outbound calls – liaising with service users, their families and prescribers.
• Booking all delivery rounds in advance for Technicians and Service Engineers.
• Ensuring all client and delivery details are correct and up to date, adding updated notes to the system where necessary.
• Ensuring emergency jobs are actioned by relaying the requirements to the technicians and warehouse correctly.
• Answering emails, queries and complaints within Medequip agreed timeframes to an exceptional standard.
• Assessing the Technician’s workload to ensure each day’s jobs are varied and evenly distributed.

Skills

Customer service

Communication

Tools

Microsoft Office

Job description

Medequip Assistive Technology Ltd in York is seeking a Customer Services Coordinator to be the first point of contact for service users, their families and health providers, ensuring that the correct product, in the correct condition is delivered and installed to the client in an appropriate and caring manner within the specified time frame, to the agreed specification.

You will manage inbound/outbound calls, book delivery rounds for Technicians, keep client details up to date, and coordinate