Customer Experience Coordinator

Northumberland County Council Jobs; Morpeth; Hybrid; GBP 21,000 - 28,000; Full time

Job summary

Northumberland County Council is recruiting 3 Customer Experience Coordinators to join the hybrid contact centre at County Hall in Morpeth. You will help residents with information and advice across housing, benefits, council tax, blue badges, travel and more, ensuring clear, friendly service.

We provide a comprehensive training programme, ongoing development opportunities and a supportive team, with shifts between 8am and 5pm, Monday to Friday, combining home and office working.

Qualifications

• Enthusiastic, optimistic and passionate about helping people.
• A good listener who can build rapport and trust.
• Curious and patient to understand needs and offer solutions.
• A good team player who collaborates well.
• Flexible and willing to work across locations within Northumberland.
• A DBS check is required for the role.

Skills

Enthusiastic

Good listener

Curious

Team player

Flexible

DBS check required

Job description

3x Customer Experience Coordinators

Full Time, Permanent

The Customer Experience team are the first point of contact for people who get in touch with the council. The team operates a telephone contact centre based at County Hall in Morpeth. Our Customer Experience Coordinators work in a hybrid way, working from home and in the office and are part of a tight-knit team supported by our team leaders.

About us

We are passionate about delivering accessible and easy services to everyone. Through meaningful conversations we will provide clear information and advice to our customers.

We provide advice across a wide range of areas including housing, benefits, council tax, blue badges, concessionary travel, household waste, highways, planning and much, much more!

We have a full training programme to get you up to speed and continued development opportunities.

We are passionate about our staff and their wellbeing, we offer loads of resources, staff network groups and other support for our people to tap into.

Sociable working hours shifts vary between the hours of 8am and 5pm Monday to Friday.

Who are we looking for?

• Someone who is enthusiastic, optimistic and passionate about helping people, who puts the customer at the heart of everything that they do.
• A good listener who can easily strike up a rapport with people and gain their trust.
• Someone who is curious and patient and will take the time to understand the person and offer solutions that may be provided by the council and our community partners.
• A good team player who works well with others.
• Someone who is flexible and happy to work in different locations throughout Northumberland
• A DBS check is required for the role

Northumberland County Council’s (NCC) vision is ‘Land of Great Opportunities’, for current and future generations. We believe there is no better place to live and work.

Why choose us?

• 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
• Automatic enrolment into the Local Government Pension Scheme
• Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees)
• Stay connected with us on social media to keep up to date with Northumberland County Council’s latest job opportunities. Facebook: NCC Jobs Group LinkedIn: Northumberland County Council Jobs

We are proud to be an equal opportunities employer.

We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria.