Customer Experience Coordinator

Taylor Wimpey plc; Metropolitan Borough of Solihull; On-site; GBP 25,000 - 30,000; Full time

Job summary

Taylor Wimpey plc in the United Kingdom is seeking a Customer Support Coordinator to own customer issues after handover from Customer Relations, determine the necessary actions, allocate the right resources, and, when required, order parts to enable remediation works while keeping customers informed throughout the process.

This role requires delivering excellent service, maintaining professional communication, minimising reputational risk, and collaborating with other teams and subcontractors to

Qualifications

• Previous experience of working in a fast-paced Customer Service environment.
• Strong interpersonal and relationship building skills.
• Proven ability to work collaboratively.
• Proven ability to work independently, prioritise work and take initiative to find solutions to problems.
• Proven ability to remain calm, measured and resilient in challenging situations.
• Experience of working in the housebuilding industry.

Responsibilities

• Acts as an inspiring role model across the team in the delivery of great customer service.
• Always demonstrates positive behaviour when discussing or interacting with customers.
• Always engage with customers in a professional manner so they are assured we have understood their problem and trust that we will act to resolve this quickly.
• Ensures reputational risk is minimised by ensuring complaints, social media contacts, and 3rd party claims and cases are managed in the most appropriate way.
• Role models Taylor Wimpey’s values by always behaving with integrity and professionalism, acting in a positive, collaborative and encouraging style with everyone.

Skills

Customer Service

Interpersonal skills

Team collaboration

Job description

Taylor Wimpey plc in the United Kingdom is seeking a Customer Support Coordinator to own customer issues after handover from Customer Relations, determine the necessary actions, allocate the right resources, and, when required, order parts to enable remediation works while keeping customers informed throughout the process.

This role requires delivering excellent service, maintaining professional communication, minimising reputational risk, and collaborating with other teams and subcontractors to