Customer Experience Consultant – Digital Banking & Branch Support

Santander; Bromley; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Voluntary healthcare benefits

Pension plan

Holiday entitlement 25 days + bank

Employee share plans

Wellbeing programs

Job summary

Santander UK is seeking a Customer Experience Consultant at Bromley Branch. In this role you’ll greet customers, listen to needs, resolve queries, and support them with digital banking tools as part of a friendly team.

You’ll handle a mix of cash transactions, phone help, and in-branch guidance, with a flexible rota, 35 hours per week, Monday to Saturday, 8am–6pm. A proactive, customer-centric approach is essential.

Qualifications

• Listening to customers and understanding needs (Required)
• Presenting options across products with a digital-first approach (Required)
• Answering customer calls in our contact centre (Required)
• Developing meaningful relationships and supporting day-to-day and long-term needs (Required)
• Helping us be a bank that’s simple for colleagues and customers to deal with (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective teamwork with a flexible, can-do approach (Preferred)
• Openness to a broad range of activities (Preferred)
• Ability to grow, adapt and change with business needs (Preferred)

Responsibilities

• Listen to, understand and anticipate customers' financial needs
• Present options and solutions across products with a focus on digital-first
• Answer customer calls into our contact centre
• Develop meaningful relationships with customers and work with colleagues on day-to-day and long-term needs
• Help make banking simple for colleagues and customers to deal with

Skills

Listening

Presenting options

Answering calls

Relationship building

Flexibility

Teamwork

Adaptability

Customer dedication

Banking simplicity

Job description

Santander UK is seeking a Customer Experience Consultant at Bromley Branch. In this role you’ll greet customers, listen to needs, resolve queries, and support them with digital banking tools as part of a friendly team.

You’ll handle a mix of cash transactions, phone help, and in-branch guidance, with a flexible rota, 35 hours per week, Monday to Saturday, 8am–6pm. A proactive, customer-centric approach is essential.