Customer Experience & Complaints Specialist - North Devon

EPM Scientific; Devon and Torbay; On-site; GBP 26,000 - 36,000; Full time

Job summary

EPM Scientific in the United Kingdom seeks a Customer Interaction Officer to join a busy complaints team on a 9-month contract. The role is on-site in North Devon, with 37.5 hours per week and a strong likelihood of extension.

You will coordinate investigations, manage customer communications, and ensure timely updates while collaborating with Quality, Technical, Product Management, Operations, and Supply Chain.

Qualifications

• Experience in customer complaint handling and customer service.
• Excellent organisational skills with ability to manage multiple priorities.
• Strong written communication and reporting.

Responsibilities

• Manage customer complaint cases using Salesforce and quality systems.
• Act as the primary point of contact for customers during investigations.
• Coordinate product returns, sample shipments and testing activities.
• Draft customer response letters and communicate outcomes.
• Maintain records in line with quality system requirements.
• Work cross-functionally with Quality, Technical Support, Product Management, Operations, and Supply Chain.

Skills

Customer service

Complaint handling

Stakeholder management

Communication

Multitasking

Tools

Salesforce

SAP

ERP systems

Job description

EPM Scientific in the United Kingdom seeks a Customer Interaction Officer to join a busy complaints team on a 9-month contract. The role is on-site in North Devon, with 37.5 hours per week and a strong likelihood of extension.

You will coordinate investigations, manage customer communications, and ensure timely updates while collaborating with Quality, Technical, Product Management, Operations, and Supply Chain.