Customer Complaints Specialist

Edge Staffing

Boston

On-site

GBP 25,000 - 35,000

Full time

14 days+

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Benefits offered by this job

Medical Insurance

Vision Insurance

Job summary

A leading staffing agency is seeking a Customer Complaints Specialist for a 6-9+ month contract in the Greater Boston area. This role involves monitoring customer feedback, ensuring compliance with quality standards, and managing complaints effectively. Ideal candidates will have experience in a regulated environment and strong organizational skills.

Qualifications

1-3 years of experience in quality, compliance, or customer service.
Familiarity with QMS platforms and complaint handling processes.
Knowledge of regulatory standards and quality system requirements is a plus.

Responsibilities

Monitor and document customer complaints from various channels.
Log complaints in the QMS and ensure proper routing.
Compile and analyze complaint data for trend reports.

Skills

Organizational Skills

Attention to Detail

Customer Service

Education

High School Diploma

Degree in a Related Field

Tools

Quality Management System (QMS)

Job description

1 day ago Be among the first 25 applicants

Direct message the job poster from Edge Staffing

Our client in the Greater Boston area is seeking a Customer Complaints Specialist to support their quality and compliance team on a 6–9+ month contract. This is a great opportunity to join a fast-paced, regulated environment and play a critical role in ensuring customer feedback is properly captured, tracked, and resolved in accordance with internal procedures and standards.

Key Responsibilities:

Monitor and document customer complaints received through multiple channels (portals, email, phone, etc.).
Accurately log complaints in the Quality Management System (QMS) and ensure proper routing to relevant teams.
Track the status of open complaints and follow up to drive timely resolution.
Maintain compliance with internal quality procedures and applicable regulatory standards.
Identify and escalate potential reportable events when necessary.
Compile and analyze complaint data to generate trend reports for leadership.
Prepare complaint documentation to support internal and external audits.

Requirements:

High school diploma required; degree in a related field preferred.
1–3 years of experience in quality, compliance, or customer service (experience in a regulated environment is strongly preferred).
Familiarity with QMS platforms and complaint handling processes.
Knowledge of regulatory standards and quality system requirements is a plus.
Strong organizational skills and high attention to detail.
Ability to manage multiple priorities in a fast-paced environment.

If you're detail-oriented, process-driven, and looking to contribute to a mission-focused team, we’d love to hear from you. Apply now!

Seniority level