Customer Experience Champion

Mattressman; Norwich; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Simply Health cashback scheme after完成の

Enhanced annual leave allowance

Values Champion scheme with monetary奖励

Funded team social events

Staff and friends & family discounts

Staff canteen, breakout room and games

Job summary

Mattressman is seeking a proactive Customer Service Advisor to join our Norwich-based team. You will be the first point of contact for customers, handling inquiries by phone, email and live chat, and processing orders through our bespoke online system.

You will liaise with suppliers, manufacturers and couriers to resolve issues, escalate when needed, and multitask in a busy office while upholding excellent service. A resilient attitude and strong communication skills are essential for success.

Qualifications

• Experience in customer service or call centre roles.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle difficult situations.
• Adequate computer literacy.

Responsibilities

• Handle customer inquiries via phone, email, and live chat.
• Process orders using the bespoke online system.
• Liaise with suppliers, manufacturers and couriers to resolve issues.
• Resolve customer service inquiries, escalate when necessary.
• Multitask in a busy office environment while maintaining high service levels.
• Collaborate with the department and wider Mattressman team.
• Stay informed about retail trends and customer service KPIs.

Skills

Excellent communication

Customer service experience

Resilience under pressure

Tech literacy

Job description

Mattressman is seeking a proactive Customer Service Advisor to join our Norwich-based team. You will be the first point of contact for customers, handling inquiries by phone, email and live chat, and processing orders through our bespoke online system.

You will liaise with suppliers, manufacturers and couriers to resolve issues, escalate when needed, and multitask in a busy office while upholding excellent service. A resilient attitude and strong communication skills are essential for success.