Centre Manager for World-Class Customer Experience

IWG plc; Armagh; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Flexible workplace benefits

Wellbeing programme

Job summary

IWG plc is seeking a Customer Services Manager to run a centre with autonomy and responsibility for performance. You’ll lead on-site operations, deliver superb customer experiences, upsell to customers and tour prospective clients.

You should have experience hitting targets with a small team, a hands-on mindset, ownership and resilience. The role offers a supportive induction and clear promotion prospects within a global flexible workspace leader.

Qualifications

• Experience delivering against targets while leading a small team.
• Background in running a busy centre or customer-focused site.
• Demonstrated ownership, resilience and positive mindset.

Responsibilities

• Manage on-site operations and overall centre performance.
• Provide excellent customer service and build customer relationships.
• Upsell to existing customers and support business growth.
• Give tours to prospective customers and showcase the space.
• Lead a small team with ownership and accountability.

Skills

Customer service

Team leadership

Upselling

Problem solving

Job description

IWG plc is seeking a Customer Services Manager to run a centre with autonomy and responsibility for performance. You’ll lead on-site operations, deliver superb customer experiences, upsell to customers and tour prospective clients.

You should have experience hitting targets with a small team, a hands-on mindset, ownership and resilience. The role offers a supportive induction and clear promotion prospects within a global flexible workspace leader.