Centre Manager — Customer Experience & Growth

IWG plc; Banbridge; On-site; GBP 36,000 - 44,000; Full time

Job summary

IWG plc is seeking a Customer Services Manager to oversee a busy centre in the UK. You will be responsible for all on-site operations, driving customer satisfaction and revenue through upselling and proactive service.

You’ll lead a small team, respond to challenges, and act as the main liaison with customers to uphold the IWG standard. The role emphasizes ownership, resilience, and delivering a world-class customer experience, backed by a strong commitment to developing people and promoting a

Responsibilities

• Manage every on-site aspect of the centre.
• Rise to challenges and solve problems.
• Give tours to prospective customers.
• Upsell to existing customers.
• Ensure customers receive world-class service and become brand ambassadors.

Job description

IWG plc is seeking a Customer Services Manager to oversee a busy centre in the UK. You will be responsible for all on-site operations, driving customer satisfaction and revenue through upselling and proactive service.

You’ll lead a small team, respond to challenges, and act as the main liaison with customers to uphold the IWG standard. The role emphasizes ownership, resilience, and delivering a world-class customer experience, backed by a strong commitment to developing people and promoting a