Customer Experience Associate | Returns & Support

The Range; Ledston; On-site; GBP 18,000 - 22,000; Full time

Job summary

The Range in the United Kingdom is seeking a customer service-focused role where you will help customers, resolve issues, and ensure a positive shopping experience. You will be valued for your problem-solving abilities and your willingness to take initiative, working as part of a supportive team.

You will be the first point of contact for customer queries and returns, with an emphasis on delivering consistent, high-quality service across all touchpoints within our stores and distribution network.

Qualifications

• Strong problem-solving and initiative are desirable.
• Be the first contact for dealing with returns.
• Provide the very best customer service experience.

Responsibilities

• Giving information and helping to solve customer problems.
• Being the first point of contact for dealing with returned goods.
• Making sure that the customer's experience is a positive one.

Skills

Customer service

Problem solving

Quick thinking

Teamwork

Initiative

Follow instructions

Job description

The Range in the United Kingdom is seeking a customer service-focused role where you will help customers, resolve issues, and ensure a positive shopping experience. You will be valued for your problem-solving abilities and your willingness to take initiative, working as part of a supportive team.

You will be the first point of contact for customer queries and returns, with an emphasis on delivering consistent, high-quality service across all touchpoints within our stores and distribution network.