Customer Service Assistant

The Range; Ledston; Sur place; GBP 18 000 - 22 000; Plein temps

Résumé du poste

The Range in the United Kingdom is seeking a customer service-focused role where you will help customers, resolve issues, and ensure a positive shopping experience. You will be valued for your problem-solving abilities and your willingness to take initiative, working as part of a supportive team.

You will be the first point of contact for customer queries and returns, with an emphasis on delivering consistent, high-quality service across all touchpoints within our stores and distribution network.

Qualifications

• Strong problem-solving and initiative are desirable.
• Be the first contact for dealing with returns.
• Provide the very best customer service experience.

Responsabilités

• Giving information and helping to solve customer problems.
• Being the first point of contact for dealing with returned goods.
• Making sure that the customer's experience is a positive one.

Connaissances

Customer service

Problem solving

Quick thinking

Teamwork

Initiative

Follow instructions

Description du poste

To be successful in this role, you must be willing to provide the very best customer service experience to our customers. Problem-solving skills and having the ability to think quickly, follow instructions, work as a team and work on initiative are also desirable skills for the role.

Your day will be varied, and will include a combination of the following tasks:

• Giving information and helping to solve customer problems.
• Being the first point of contact for dealing with returned goods.
• Making sure that the customer's experience is a positive one.

Why The Range?

Working for The Range is no ordinary job. We are a Sunday Times Top Track 100 company and one of the UK’s fastest growing retailers.

Much of this success is thanks to our talented and passionate teams. From retail opportunities nationwide to innovative roles in our Head Office and fulfilment positions at our state of the art distribution centres, you’re sure to find the role to match your skills and your ambition.

People are at the heart of our retail concept, and we want to invest in our staff and make the future extraordinary.