Customer Service Assistant

The Range; Peterborough; On-site; GBP 18,000 - 24,000; Full time

Job summary

The Range is seeking a customer-focused team member to deliver excellent service in a fast-paced retail environment in the UK. The role emphasizes helpful information provision, prompt problem solving, and handling customer returns with care.

As part of a Sunday Times Top Track 100 company and one of the UK’s fastest growing retailers, you will join a passionate team across head office and distribution centres.

Qualifications

• Problem-solving skills, ability to think quickly, follow instructions, work as a team and take initiative.

Responsibilities

• Provide information and help to solve customer problems.
• Be the first point of contact for dealing with returned goods.
• Ensure the customer's experience is positive.

Job description

To be successful in this role, you must be willing to provide the very best customer service experience to our customers. Problem-solving skills and having the ability to think quickly, follow instructions, work as a team and work on initiative are also desirable skills for the role.

Your day will be varied, and will include a combination of the following tasks:

• Giving information and helping to solve customer problems.
• Being the first point of contact for dealing with returned goods.
• Making sure that the customer's experience is a positive one.

Why The Range?

Working for The Range is no ordinary job. We are a Sunday Times Top Track 100 company and one of the UK’s fastest growing retailers.

Much of this success is thanks to our talented and passionate teams. From retail opportunities nationwide to innovative roles in our Head Office and fulfilment positions at our state of the art distribution centres, you’re sure to find the role to match your skills and your ambition.

People are at the heart of our retail concept, and we want to invest in our staff and make the future extraordinary.