Customer Experience Associate - Part-Time, Flexible Shifts

schuh; Livingston; On-site; GBP 11,000 - 17,000; Part time

Job summary

schuh is hiring a Customer Experience Team Member at our Livingston Head Office on a temporary part-time basis. We’re looking for friendly, motivated people to join our Customer Experience Team and help deliver WOW customer service.

You’ll handle enquiries across social media, WhatsApp, text chat, phone and email, support our High Street stores, and contribute to a fast-paced, customer-focused environment that champions diversity and inclusion.

Qualifications

• Friendly, motivated people with a passion for great customer service.
• Confident, hardworking team player who communicates well.
• Honest, reliable individuals who enjoy helping others.
• Willing to get involved and assist where needed.

Responsibilities

• Help customers who want to buy or need support, treating them as individuals.
• Respond to customer queries across social media, including WhatsApp.
• Chat with customers through our text chat service.
• Handle enquiries via phone and email in a friendly, professional way; support High Street stores.

Skills

Customer service

Communication skills

Team player

Tools

Social media platforms

WhatsApp

Text chat service

Phone & email

Job description

schuh is hiring a Customer Experience Team Member at our Livingston Head Office on a temporary part-time basis. We’re looking for friendly, motivated people to join our Customer Experience Team and help deliver WOW customer service.

You’ll handle enquiries across social media, WhatsApp, text chat, phone and email, support our High Street stores, and contribute to a fast-paced, customer-focused environment that champions diversity and inclusion.