Customer-Driven Retail Associate - Flexible Hours & Discounts

Schuh A Genesco company; Birmingham; Hybrid; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Product discount

Uniform allowance

Holidays

Birthday off

Flexible working hours

Perk platform discounts

Wage access to earned wages

Employee assistance programme

Pension scheme

Job summary

schuh is hiring a Sales Assistant for our Metrocentre store. You will deliver exceptional customer service, share in-depth product knowledge, and help customers with orders and payments. Training is provided, and weekend flexibility is required to cover peak times.

You will assist with stock and merchandising, maintain standards on the shop floor, and support opening/shutdown procedures. Prior experience is helpful but not essential, with full training offered.

Qualifications

• Customer service or retail experience preferred.
• Full training provided for the role.
• Weekend flexibility is required.

Responsibilities

• Delivering the highest level of customer service, greeting and approaching customers with in-depth product knowledge.
• Striving to meet KPIs and personal targets.
• Processing payments, customer orders and reservations.
• Stock management and shop floor merchandising.
• Maintaining high standards on shop floor and in back area.
• Assisting with opening/shutdown procedures.
• Previous experience not essential, but customer service/retail experience is preferred.

Skills

Customer service

Retail experience

Job description

schuh is hiring a Sales Assistant for our Metrocentre store. You will deliver exceptional customer service, share in-depth product knowledge, and help customers with orders and payments. Training is provided, and weekend flexibility is required to cover peak times.

You will assist with stock and merchandising, maintain standards on the shop floor, and support opening/shutdown procedures. Prior experience is helpful but not essential, with full training offered.