CX - CX Team Member

schuh; Livingston; On-site; GBP 11,000 - 17,000; Part time

Job summary

schuh is hiring a Customer Experience Team Member at our Livingston Head Office on a temporary part-time basis. We’re looking for friendly, motivated people to join our Customer Experience Team and help deliver WOW customer service.

You’ll handle enquiries across social media, WhatsApp, text chat, phone and email, support our High Street stores, and contribute to a fast-paced, customer-focused environment that champions diversity and inclusion.

Qualifications

• Friendly, motivated people with a passion for great customer service.
• Confident, hardworking team player who communicates well.
• Honest, reliable individuals who enjoy helping others.
• Willing to get involved and assist where needed.

Responsibilities

• Help customers who want to buy or need support, treating them as individuals.
• Respond to customer queries across social media, including WhatsApp.
• Chat with customers through our text chat service.
• Handle enquiries via phone and email in a friendly, professional way; support High Street stores.

Skills

Customer service

Communication skills

Team player

Tools

Social media platforms

WhatsApp

Text chat service

Phone & email

Job description

1 Neilson Square, Deans Industrial Estate, Livingston EH54 8RQ, UK

Job Description

Posted Thursday 20 August 2026 at 01:00

We have an exciting opportunity to become a Customer Experience Team Member!

We’re looking for friendly, motivated people to join our Customer Experience Team at our Head Office in Livingston on a temporary part-time basis.

We have midweek, evening, and weekend shifts available on a temporary part-time basis. We are looking for.

• Monday to Friday, 8:00am-2:00pm.
• Monday to Friday, 12:00pm-6:00pm.
• A variety of evening and weekend shifts, evening shifts 4:00pm-8:00pm, Saturdays 9:30am-5:00pm and Sundays 10:30am-5:00pm.
• Please specify your availability in your application.

Our current opening hours are 8:00am-8:00pm Monday to Friday, 9:30am-5:00pm Saturday and 10:30am-5:00pm on Sunday and these will extend over peak periods.

The schuh Customer Experience department is a fast-paced, fun and very customer focused. We believe every customer should leave us thinking WOW! We believe we lead the way with our customer service effort and this is what sets us apart.

What we’re looking for:

• Someone positive, enthusiastic and genuinely passionate about great customer service.
• A confident, hardworking team player.
• Honest, reliable people who enjoy helping others.
• Someone who communicates well, who’s happy to get involved and help wherever needed.

What you’ll be doing:

• Helping customers who want to buy something or need support — always treating them as individuals.
• Responding to customer queries across social media platforms, including WhatsApp.
• Chatting with customers through our text chat service.
• Handling customer enquiries via phone and emailin a friendly, professional way.
• Supporting our High Street stores with any questions or issues they have.

About schuh:

• At schuh we are the 'Same but different'.
• By embracing diversity and promoting inclusivity, we aim to empower our people to be fiercely and unapologetically themselves.
• This means you will support our commitment to diversity, equality and inclusion, and ensure that colleagues and customers from all backgrounds, beliefs and communities are treated fairly.
• We are committed to providing reasonable adjustments to support disabilities or health conditions. Please let our talent team know of any adjustments needed during the hiring process.