Customer Experience Associate - Flexible Hours

H&T Group Ltd; Luton; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Holiday allowance 30 days

Private healthcare

Staff discounts

Cycle to work

Employee perks portal

Job summary

H&T Group Ltd in Luton is seeking a Store Colleague to welcome customers and provide expert support across pawnbroking, retail and financial products. You’ll receive full training and join a fast-paced, varied environment.

Starting pay is £12.75 per hour (£24,863 per year), rising to £13.44 after training, with discretionary bonuses up to £2,000. No pawnbroking experience required—just enthusiasm and integrity.

Qualifications

• No pawnbroking experience required; genuine interest in people and learning.
• Full training provided to help you succeed in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service with a friendly and professional approach.
• Assist customers with pawnbroking, retail sales and financial products.
• Maintain high standards of store presentation and compliance.
• Work with your team to exceed targets and ensure secure transactions.
• Multilingual abilities are a bonus, though not required.

Skills

Customer service

Communication

Multilingual (bonus)

Job description

H&T Group Ltd in Luton is seeking a Store Colleague to welcome customers and provide expert support across pawnbroking, retail and financial products. You’ll receive full training and join a fast-paced, varied environment.

Starting pay is £12.75 per hour (£24,863 per year), rising to £13.44 after training, with discretionary bonuses up to £2,000. No pawnbroking experience required—just enthusiasm and integrity.