Customer-Focused Retail Associate (Part-Time, Flexible)

H&T Group Ltd; Greater London; On-site; GBP 19,000 - 20,000; Part time

Benefits offered by this job

30 days holiday incl. bank holidays

Holiday buy/sell scheme

Private healthcare plan

Cycle to work scheme

Season ticket loans

Preferential currency exchange rates

Staff discounts up to 25%

Incentive schemes

Employee perks portal discounts

Job summary

H&T Group Ltd is hiring a Store Colleague in New Malden for 22.5 contracted hours per week. You will greet customers, understand needs, and offer tailored solutions across pawnbroking and retail services. Full training is provided, with progression after training and discretionary bonuses based on KPIs.

No prior pawnbroking experience is required; a genuine interest in people and integrity are valued. The role offers a supportive team and opportunities to learn in a fast-paced environment.

Qualifications

• No pawnbroking experience required; willingness to learn.
• Strong customer service ethos and integrity.
• Flexibility to cover Monday–Sunday shifts.

Responsibilities

• Deliver exceptional customer service with a friendly, professional approach.
• Assist customers with pawnbroking, retail sales, and financial products.
• Maintain high standards of compliance and store presentation.
• Work with the team to exceed targets.
• Handle transactions accurately and securely.

Skills

Customer service

Communication skills

Willingness to learn

Multilingual (bonus)

Job description

H&T Group Ltd is hiring a Store Colleague in New Malden for 22.5 contracted hours per week. You will greet customers, understand needs, and offer tailored solutions across pawnbroking and retail services. Full training is provided, with progression after training and discretionary bonuses based on KPIs.

No prior pawnbroking experience is required; a genuine interest in people and integrity are valued. The role offers a supportive team and opportunities to learn in a fast-paced environment.