Sales Assistant - Full Time - Luton

H&T Group Ltd; Luton; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Holiday allowance 30 days

Private healthcare

Staff discounts

Cycle to work

Employee perks portal

Job summary

H&T Group Ltd in Luton is seeking a Store Colleague to welcome customers and provide expert support across pawnbroking, retail and financial products. You’ll receive full training and join a fast-paced, varied environment.

Starting pay is £12.75 per hour (£24,863 per year), rising to £13.44 after training, with discretionary bonuses up to £2,000. No pawnbroking experience required—just enthusiasm and integrity.

Qualifications

• No pawnbroking experience required; genuine interest in people and learning.
• Full training provided to help you succeed in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service with a friendly and professional approach.
• Assist customers with pawnbroking, retail sales and financial products.
• Maintain high standards of store presentation and compliance.
• Work with your team to exceed targets and ensure secure transactions.
• Multilingual abilities are a bonus, though not required.

Skills

Customer service

Communication

Multilingual (bonus)

Job description

Are you passionate about helping people and delivering great service? Looking for a role where every day is different and you can truly make a difference?

If so, we'd love to hear from you.

At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers.

We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.

Salary: Starting rate £12.75per hour (£24,863 per annum), increasing to £13.44 once full training has been completed.

Location: Luton

Job Type: Full-time 37.5 contracted hours

Flexibility: Full flexibility from Monday to Sunday is required

The opportunity to earn up to £2,000 extra each year in discretionary bonuses, which are based on performance against key KPIs.

Ideally we are seeking a Romanian Speaker due to the customer base of the store, however this is not requirement

About The Role

As a Store Colleague at H&T, you’ll be the face of our leading business, providing a warm welcome and expert support to every customer in one of our 285+ stores. You will take the time to understand customer needs, offering tailored solutions and ensuring they leave with the best possible outcome.

You don't need experience in pawnbroking, just a genuine interest in people, a strong sense of integrity, and a willingness to learn.

We'll provide full training and support to help you build confidence and succeed in a fast-paced environment where no two days are ever the same.

Key Responsibilities

• Deliver exceptional customer service with a friendly and professional approach
• Assist customers with a range of services including pawnbroking, retail sales, and financial products
• Maintain high standards of compliance and store presentation
• Work collaboratively with your team to exceed targets
• Handle transactions accurately and securely
• Multilingual skills are a bonus – due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required

What We Offer

At H&T, we’re proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression.

We recognise and reward your commitment too with a salary increase upon successful completion of your training, and 94% of our store colleagues reach the next salary stage within 15 months of joining us.

We foster a supportive and inclusive team environment where your contributions are genuinely valued. Your wellbeing is important to us, which is why our benefits include:

Benefits

• 30 days of holiday (including bank holidays), rising to 33 days with length of service
• Flexibility to buy or sell holiday days to suit your lifestyle
• Access to a private healthcare plan
• Cycle to work scheme and season ticket loans
• Preferential currency exchange rates
• Generous staff discounts – up to 25% off jewellery and high-end watches
• Incentive schemes to reward your achievements
• Exclusive discounts at leading retailers via our employee perks portal