Customer Experience Associate

Bestway Group; Carisbrooke; Remote; GBP 18,000 - 21,000; Full time

Job summary

Bestway Group is seeking a motivated Store Assistant to join our retail team. You will greet customers, handle queries, and ensure stock is neatly presented and tills are accurate.

You will work closely with colleagues, demonstrate a flexible and proactive approach, and help maintain high standards of customer service and store presentation.

This role offers an opportunity to grow within a values-driven business that celebrates teamwork and diverse backgrounds.

Qualifications

• The desire to offer exceptional customer service.
• Great communication skills.
• Able to establish and maintain positive working relationships with others.
• Be flexible and adaptable in line with the needs of the store.
• The ability to prioritise tasks.
• A strong team player, harnessing the power of the team whilst being an integral part of promoting team spirit.

Responsibilities

• Acknowledge customers in a friendly and welcoming way
• Respond to queues and queries quickly and efficiently
• Attentive to customer needs
• Always be courteous, cheerful and respectful
• Recommend productions and promotions
• Carry out freshness checks
• Ensure till accuracy
• Perform stock replenishment and merchandising in accordance with company guidelines

Skills

Exceptional customer service

Great communication

Team player

Flexible/adaptable

Prioritise tasks

Positive working relationships

Job description

Bestway Group is seeking a motivated Store Assistant to join our retail team. You will greet customers, handle queries, and ensure stock is neatly presented and tills are accurate.

You will work closely with colleagues, demonstrate a flexible and proactive approach, and help maintain high standards of customer service and store presentation.

This role offers an opportunity to grow within a values-driven business that celebrates teamwork and diverse backgrounds.