Customer Experience Analytics Manager

JUICE RECRUITMENT; Weston-super-Mare; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

Juice Recruitment is supporting a leading national Facilities Management organisation to recruit a Customer Experience Manager. The role focuses on analysing customer and employee data, turning insights into business decisions, and presenting findings to senior stakeholders.

Brand-new to the team, the position offers a strong analytical environment with opportunities to shape reporting and workforce insights across the UK.

Qualifications

• Strong analytical mindset with experience in data, reporting or insights.
• Methodical and structured approach to analysis.
• Excellent attention to detail and ability to spot trends.
• Confident presenting findings to senior stakeholders.
• Strong Excel and data analysis skills.
• Comfortable focusing on data, reporting and insight rather than people management or customer service.

Responsibilities

• Analyse customer and employee feedback data to identify trends, risks and opportunities
• Produce clear, accurate and insightful reports and presentations for senior stakeholders
• Monitor staff retention rates and highlight regional differences and patterns (e.g. North vs South performance)
• Analyse staff survey results and translate findings into actionable recommendations
• Identify patterns and trends within workforce data to support retention and turnover strategies
• Present insights, findings and proposed solutions to senior leadership teams
• Support wider business improvement initiatives through data analysis and reporting
• Analyse and report on customer and employee experience data
• Assist with careers engagement reporting and activity, including partnerships with universities and colleges
• Help coordinate relevant events, diaries and engagement sessions with external partners where required
• Contribute to continuous improvement across reporting, insight and communication processes

Skills

Analytical mindset

Data reporting

Excel expertise

Attention to detail

Presenting to senior stakeholders

Data analysis

Job description

Juice Recruitment is supporting a leading national Facilities Management organisation to recruit a Customer Experience Manager. The role focuses on analysing customer and employee data, turning insights into business decisions, and presenting findings to senior stakeholders.

Brand-new to the team, the position offers a strong analytical environment with opportunities to shape reporting and workforce insights across the UK.