Customer & Employee Insights Manager

JUICE RECRUITMENT; Weston-super-Mare; Hybrid; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Hybrid working

Ground-up role

Job summary

Juice Recruitment is delighted to be supporting a leading national Facilities Management organisation in their search for a Customer & Employee Insights Manager to join their growing UK operation.

This brand-new role offers a highly analytical and methodical professional the opportunity to turn data into meaningful business improvements, shaping retention and customer experience strategy across the organisation, with hybrid working in St Albans after probation.

Qualifications

• Strong analytical mindset with data reporting experience.
• Structured problem-solving and methodical approach.
• Confident in presenting findings to senior stakeholders.
• Focus on insight and improvement rather than frontline service.

Responsibilities

• Analyse customer and employee feedback data to identify trends, risks and opportunities.
• Produce clear and insightful reports and presentations for senior stakeholders.
• Monitor staff retention rates and highlight regional differences and patterns.
• Analyse staff survey results and translate findings into actionable recommendations.
• Support the development of strategies to improve workforce retention and reduce turnover.
• Present insights, findings and proposed solutions to senior leadership teams.
• Support wider business improvement initiatives linked to customer and employee experience.
• Assist with careers engagement activity, including partnerships with universities and colleges.
• Help coordinate events, diaries and engagement sessions with external partners.
• Contribute to continuous improvement across reporting, insight and communication processes.

Skills

Data analysis

Reporting

Stakeholder reporting

Insights

Job description

Juice Recruitment is delighted to be supporting a leading national Facilities Management organisation in their search for a Customer & Employee Insights Manager to join their growing UK operation.

This is a brand-new role within the business and is a fantastic opportunity for a highly analytical and methodical individual who enjoys working with data, identifying trends, and turning insight into meaningful business improvements.

The organisation employs over 3,000 people across the UK and has a large operational workforce across multiple regions. This role will play a key part in understanding employee engagement, improving retention, and supporting customer experience strategy across the business.

DAY TO DAY RESPONSIBILITIES

• Analyse customer and employee feedback data to identify trends, risks and opportunities
• Produce clear and insightful reports and presentations for senior stakeholders
• Monitor staff retention rates and highlight regional differences and patterns (e.g. North vs South performance)
• Analyse staff survey results and translate findings into actionable recommendations
• Support the development of strategies to improve workforce retention and reduce turnover
• Present insights, findings and proposed solutions to senior leadership teams
• Support wider business improvement initiatives linked to customer and employee experience
• Assist with careers engagement activity, including partnerships with universities and colleges
• Help coordinate events, diaries and engagement sessions with external partners
• Contribute to continuous improvement across reporting, insight and communication processes

WE WOULD LOVE TO SEE

• Strong analytical mindset with experience working with data, reporting or insights
• Highly methodical, structured approach to problem solving and analysis
• Confident presenting findings and recommendations to senior stakeholders
• Comfortable working in a role focused on insight and improvement rather than frontline customer service

AND FOR YOU

• Brand-new role with the opportunity to shape reporting, insight and processes from the ground up
• £40,000 – £50,000 salary
• Based in St Albans with hybrid working available after probation
• Direct impact on retention strategy, workforce engagement and customer experience improvement
• Exposure to senior leadership and strategic decision-making