Guest Experience Lead - Front Desk & Admin Support

Group 1 Automotive; Basingstoke; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

33 days annual leave

Retail discounts

Car servicing discounts

Company pension

Flexible working options

Cycle-to-work

Wellbeing support

Healthcare access

Volunteer day

Share purchase plan

Referral bonus

Training and development

Life assurance

Job summary

Group 1 Automotive, UK, is looking for a friendly customer service focused receptionist to be the first point of contact for visitors and customers across our sites. You will create a welcoming atmosphere, handle inquiries, and support colleagues with admin tasks to keep operations running smoothly.

The role emphasizes clear communication, organisational skills and IT literacy, with opportunities to develop within a global automotive group known for its employee-focused policies and benefits.

Qualifications

• Demonstrated experience in a customer service role; able to deliver a positive customer experience.
• Strong communication and interpersonal skills; friendly and professional manner.
• Proven ability to multitask and perform well under pressure.
• Excellent organisational skills with strong attention to detail.
• IT literate with proficiency in Microsoft Office and the ability to quickly learn new systems.

Responsibilities

• Greet and welcome customers and visitors in a friendly and professional manner
• Accurately record calls & visits, and relay messages in timely manner
• Perform general administrative duties, such as managing emails and handling customer enquiries
• Manage customer waiting area and showroom, ensuring a clean and welcoming environment
• Provide support with additional tasks as required to ensure smooth business operations

Skills

Customer service experience

Strong communication

Organisational skills

IT literacy

Microsoft Office

Tools

Microsoft Office

Job description

Group 1 Automotive, UK, is looking for a friendly customer service focused receptionist to be the first point of contact for visitors and customers across our sites. You will create a welcoming atmosphere, handle inquiries, and support colleagues with admin tasks to keep operations running smoothly.

The role emphasizes clear communication, organisational skills and IT literacy, with opportunities to develop within a global automotive group known for its employee-focused policies and benefits.