Customer Experience Agent (3-Month FTC) – Devon

Crew Clothing Company; Braunton; On-site; GBP 18,000 - 23,000; Part time

Job summary

Crew Clothing Company is seeking a Customer Service Agent on a 3-month fixed-term contract in Braunton, Devon. You’ll be the first point of contact across phone, email, live chat and social media, delivering exceptional service and guiding customers through inquiries with empathy and clarity.

Key responsibilities include handling order issues, returns and delivery queries, while collaborating with the Distribution Centre to ensure a smooth customer journey and timely updates to the team on

Qualifications

• Excellent written and verbal communication across channels.
• Empathetic listener focused on resolving issues.
• Calm, positive attitude with effective multitasking.

Responsibilities

• Handle customer inquiries via phone, email, live chat and social media.
• Resolve order issues, returns, refunds and delivery queries.
• Collaborate with Distribution Centre to ensure a smooth customer journey.
• Share insights to help shape service improvements and trends.

Skills

Communication

Active Listening

Empathy

Teamwork

Problem Solving

Multichannel Support

Tools

Zendesk

Job description

Crew Clothing Company is seeking a Customer Service Agent on a 3-month fixed-term contract in Braunton, Devon. You’ll be the first point of contact across phone, email, live chat and social media, delivering exceptional service and guiding customers through inquiries with empathy and clarity.

Key responsibilities include handling order issues, returns and delivery queries, while collaborating with the Distribution Centre to ensure a smooth customer journey and timely updates to the team on