Customer Service Agent - 3 month FTC

Crew Clothing Company; Braunton; On-site; GBP 18,000 - 23,000; Part time

Job summary

Crew Clothing Company is seeking a Customer Service Agent on a 3-month fixed-term contract in Braunton, Devon. You’ll be the first point of contact across phone, email, live chat and social media, delivering exceptional service and guiding customers through inquiries with empathy and clarity.

Key responsibilities include handling order issues, returns and delivery queries, while collaborating with the Distribution Centre to ensure a smooth customer journey and timely updates to the team on

Qualifications

• Excellent written and verbal communication across channels.
• Empathetic listener focused on resolving issues.
• Calm, positive attitude with effective multitasking.

Responsibilities

• Handle customer inquiries via phone, email, live chat and social media.
• Resolve order issues, returns, refunds and delivery queries.
• Collaborate with Distribution Centre to ensure a smooth customer journey.
• Share insights to help shape service improvements and trends.

Skills

Communication

Active Listening

Empathy

Teamwork

Problem Solving

Multichannel Support

Tools

Zendesk

Job description

Customer Service Agent FTC 3-month Fixed-Term Contract Braunton, Devon

Crew Clothing Company was founded in Salcombe in 1993. Today Crew is a great British brand, and our success lies in our authentic passion for producing great looking, well made clothes. We now have more than 70 stores and a thriving website, and the business continues to grow. Our people are at the heart of our company. With a passion for exceptional service, and a love for our product, our team is dedicated to offering the best customer experience – nothing is too much trouble.

Purpose of the role: As a Customer Service Agent, you’ll be the first point of contact for our customers, delivering exceptional service across phone, email, live chat, and social media. Whether answering a question, solving a problem, or simply offering reassurance, you’ll be a key part of the customer journey and the wider Customer Service team. This role is ideal for someone with a positive attitude, strong communication skills, and a genuine passion for helping people. No two days are the same — so adaptability, empathy, and teamwork are essential.

Responsibilities

Operations & Administration

• Supervise administrative tasks including order issues, returns, refunds, and delivery queries.
• Ensure all processes are followed accurately and in line with company policy.
• Support in monitoring team workflow to ensure prompt responses and task completion.
• Communicate clearly and efficiently with the Distribution Centre to help resolve order-related issues and ensure a smooth customer journey.

Communication & Reporting

• Maintain clear lines of communication.
• Share insights and feedback with the wider business to help shape service improvements and highlight key trends.
• Ensure all team members are kept up to date with the latest product, service, and system updates.

Essential Skills & Experience

• Excellent written and verbal communication skills, with the ability to adapt your tone for different channels.
• A natural listener who shows empathy, patience, and understanding in every conversation.
• Positive attitude toward teamwork and problem solving, especially during busier trading periods.
• Confident using (and learning) multiple software platforms.
• Able to stay calm and focused under pressure, while managing multiple tasks.

Desirable

• Previous experience in a customer-facing role, ideally within retail, hospitality, or a contact centre environment.
• Familiarity with customer service platforms (e.g. Zendesk or similar) is an advantage.