Claims Team Leader: Lead, Develop & Deliver Excellence

ARAG plc; West of England; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

26 days holiday

Pension scheme

5 additional days of leave

Employee Reward Programme

Career progression opportunities

Sports & Social club

Group Income Protection

Group Legal Protection

European Motor Assistance

Home Emergency Assistance

Health Cash plan

Cycle to work

Job summary

ARAG UK in Bristol is seeking a proactive Claims Team Leader to oversee daily operations of the Claims Team and deliver excellent customer service. You will guide the team to manage legal expenses claims, drive performance and meet SLAs while supporting ongoing process improvements.

The role emphasises leadership, teamwork, and hands-on involvement in performance management, with training provided to assist career progression in a dynamic insurance environment.

Qualifications

• Proven experience leading a claims or service team.
• Strong communication and coaching capabilities.
• Ability to drive process improvements and performance.

Responsibilities

• Oversee day-to-day claims team operations and performance.
• Coach, develop and motivate team members to meet targets and SLAs.
• Collaborate with Customer Experience and Insights teams to improve service quality.

Skills

Team leadership

People management

Customer focus

Communication skills

Job description

ARAG UK in Bristol is seeking a proactive Claims Team Leader to oversee daily operations of the Claims Team and deliver excellent customer service. You will guide the team to manage legal expenses claims, drive performance and meet SLAs while supporting ongoing process improvements.

The role emphasises leadership, teamwork, and hands-on involvement in performance management, with training provided to assist career progression in a dynamic insurance environment.