Customer Experience Advisor - Merthyr Tydfil

EE Limited; Abertillery; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Online GP

Paid Carer's Leave

Family Leave

Huge Discounts

Career Development

Volunteering Days

Optional Private Healthcare and Dental

Job summary

EE Limited is hiring a Customer Service Advisor at the Merthyr Tydfil Contact Centre. The role runs for 37.5 hours per week with a shift pattern including weekdays and weekend hours.

Starting salary is £26,116 and rises to £26,738 after eight months, plus an uncapped monthly commission scheme. You’ll receive benefits like Online GP, carers leave, family leave, private healthcare options, and career development support.

Qualifications

• Experience in customer service preferred.
• Empathetic and patient with strong listening skills.
• Ability to build relationships and provide exceptional service.

Responsibilities

• Engage with customers over the phone, offering support, guidance and helping with any solutions they need.
• Build relationships and provide exceptional service to customers.

Skills

Customer service

Communication

Empathy

Problem solving

Job description

EE Limited is hiring a Customer Service Advisor at the Merthyr Tydfil Contact Centre. The role runs for 37.5 hours per week with a shift pattern including weekdays and weekend hours.

Starting salary is £26,116 and rises to £26,738 after eight months, plus an uncapped monthly commission scheme. You’ll receive benefits like Online GP, carers leave, family leave, private healthcare options, and career development support.