Customer Care & Sales Advisor – Uncapped Commission

EE Limited; Newport; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Online GP

Carer’s Leave

Family Leave

Discounts on EE & BT

Career Development

Volunteering Days

Optional Private Healthcare

Job summary

EE Limited in Merthyr Tydfil is hiring a Customer Service Advisor to support customers from the Merthyr Tydfil Contact Centre on a 37.5 hour week schedule.

You will handle inbound calls, provide guidance, and resolve issues, while enjoying a structured training program and opportunities for career development.

Benefits include a starting salary of £26,116 with progression to £26,738 after eight months, online GP, carers leave, family leave, and employee discounts.

Qualifications

• Experience in customer-facing roles, preferably in a contact centre.
• Excellent verbal and written communication skills.
• Demonstrated empathy and problem-solving abilities.

Responsibilities

• Answer customer calls and provide support and guidance.
• Build relationships and deliver exceptional service.
• Participate in training and adapt to new products and processes.

Skills

Customer service

Communication

Empathy

Problem solving

Job description

EE Limited in Merthyr Tydfil is hiring a Customer Service Advisor to support customers from the Merthyr Tydfil Contact Centre on a 37.5 hour week schedule.

You will handle inbound calls, provide guidance, and resolve issues, while enjoying a structured training program and opportunities for career development.

Benefits include a starting salary of £26,116 with progression to £26,738 after eight months, online GP, carers leave, family leave, and employee discounts.