Customer Experience Advisor – Digital Services & Housing

Cumbria Chamber; United Kingdom; Remote; GBP 21,000 - 25,000; Full time

Job summary

Cumbria Chamber is seeking a Customer Services Advisor to be the first point of contact for customers, replying to enquiries in a friendly, helpful manner and delivering right-first-time service. You will promote digital services and guide customers to access their online accounts.

Key duties include logging enquiries, setting up new customer accounts, recording payments and appointments, and supporting repairs coordination. Strong communication, teamwork, and organisational skills are essential.

Qualifications

• Good general education background with passes at GCSE level or equivalent in Maths and English.

Responsibilities

• Respond to customer enquiries and maintain a right-first-time service.
• Set up new customer agreements and accounts, recording rent and payments.
• Provide information and support including payment advice, diagnosing repairs, and booking appointments.
• Coordinate repairs and deploy colleagues to emergency and responsive works to meet targets.
• Promote uptake of digital services and assist customers with online accounts.
• Raise repair orders, reschedule appointments, and record call-back notes.
• Contribute to team performance and suggest process improvements to ensure value for money.
• Adhere to Health, Wellbeing and Safety policies and procedures.
• Ensure data is collected and managed accurately to support decision making.

Skills

Customer service

Communication skills

Teamwork

Organised

Microsoft Excel

Microsoft Word

Microsoft Teams

Education

GCSE Maths and English

Tools

Excel

Word

Teams

Job description

Cumbria Chamber is seeking a Customer Services Advisor to be the first point of contact for customers, replying to enquiries in a friendly, helpful manner and delivering right-first-time service. You will promote digital services and guide customers to access their online accounts.

Key duties include logging enquiries, setting up new customer accounts, recording payments and appointments, and supporting repairs coordination. Strong communication, teamwork, and organisational skills are essential.