Customer Experience Advisor – Great Benefits & Growth

Carlsberg Group; Wolverhampton; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Product allowance – alcoholic & non-al

Company bonus scheme

Life Assurance

Access to 24/7 GP services

Company pension contribution

Access to a range of high street discs

Job summary

Carlsberg Britvic is recruiting a Customer Service Advisor in Wolverhampton to deliver exceptional customer support, handle calls, chats and emails, and promote online services. Reporting to the Customer Service Team Leader, you will join a newly formed team aiming to strengthen service quality across the business.

The role requires a proactive, customer-focused communicator with strong IT and admin skills.

Qualifications

• Recent call centre experience or customer facing environment would be desirable but not essential.
• Strong communication and interpersonal skills.
• Ability to multitask and manage workload effectively.

Responsibilities

• Deliver exceptional customer support via inbound/outbound calls, chats and emails.
• Follow company procedures for customer responses.
• Promote online digital applications to customers.
• Record information accurately in online service portals.

Skills

Call centre experience

Team player

Time management

Problem solving

Communication skills

MS Office

Customer focus

Self-motivated

Tools

MS Office

Job description

Carlsberg Britvic is recruiting a Customer Service Advisor in Wolverhampton to deliver exceptional customer support, handle calls, chats and emails, and promote online services. Reporting to the Customer Service Team Leader, you will join a newly formed team aiming to strengthen service quality across the business.

The role requires a proactive, customer-focused communicator with strong IT and admin skills.