Customer Service Advisor

Carlsberg Group; Wolverhampton; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Product allowance – alcoholic & non-al

Company bonus scheme

Life Assurance

Access to 24/7 GP services

Company pension contribution

Access to a range of high street discs

Job summary

Carlsberg Britvic is recruiting a Customer Service Advisor in Wolverhampton to deliver exceptional customer support, handle calls, chats and emails, and promote online services. Reporting to the Customer Service Team Leader, you will join a newly formed team aiming to strengthen service quality across the business.

The role requires a proactive, customer-focused communicator with strong IT and admin skills.

Qualifications

• Recent call centre experience or customer facing environment would be desirable but not essential.
• Strong communication and interpersonal skills.
• Ability to multitask and manage workload effectively.

Responsibilities

• Deliver exceptional customer support via inbound/outbound calls, chats and emails.
• Follow company procedures for customer responses.
• Promote online digital applications to customers.
• Record information accurately in online service portals.

Skills

Call centre experience

Team player

Time management

Problem solving

Communication skills

MS Office

Customer focus

Self-motivated

Tools

MS Office

Job description

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Location: Wolverhampton, GB

Entity / company: Carlsberg Marston’s Brewing Company

Customer Service Advisor

Job Title: Customer Service Advisor

Location: Wolverhampton, WV1 - From Jan 2027, the location will be WV10 7DJ

Job Length: Permanent– Full Time (35 hours)

Competitive Salary with extensive benefits:

• Product allowance – alcoholic & non alcoholic choices
• Company bonus scheme
• Life Assurance
• Access to 24/7 GP services
• Company pension contribution
• Access to a range of high street discounts

Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic’s brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Ice Tea and Rockstar Energy.

With a strong national footprint, the Carlsberg Britvic business includes 6 production facilities and 16 logistics depot’s servicing customers up and down the UK. As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed.

If you are interested in joining our journey, we are now recruiting for a Customer Service Advisor. Reporting to the Customer Service Team Leader, this role will play a key part of our success journey, and you will have the opportunity to be involved in the following:

Role Responsibilities:

• Deliver an exceptional customer support service to Carlsberg Britvic, always maintaining a friendly manner
• Communicate with customers through inbound/outbound calls, chats, and emails
• Follow company procedure on customer responses
• Promote on-line digital applications to customers
• Managing multiple customer situations effectively, ensuring the timely and accurate recording of information through online service portals

Experience and Key Attributes:

• Recent call centre experience or customer facing environment would be desirable but not essential
• Someone who is a self-starter and can really hit the ground running
• Working well within a team, but can also manage their own time and workload
• Able to quickly identify problems, think flexibly and resolve issues
• Strong communication skills, a sympathetic telephone manner
• Passionate about providing high quality customer focused services
• Excellent administration, IT, and organisational skills with good experience of using MS office software

This is an exciting time to join our newly formed business – with their incredible individual history’s, innovation of products and some of the UK’s most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.