Customer Experience Advisor - 9 Month FTC

The West Brom; Birmingham; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Holiday allowance 25 days + bh

Volunteer days

Pension scheme

Life assurance

Private medical insurance

Salary sacrifice car

Perkbox

Flexible working

Job summary

The West Brom is seeking a Customer Service Advisor for a 9-month fixed-term contract at the Perry Barr branch. You will focus on delivering outstanding customer experiences, addressing queries, and building trust with customers as they seek guidance on mortgages, savings, and everyday banking needs.

The role requires a positive, proactive attitude, strong communication, and a willingness to learn. You’ll work 35 hours weekly, with shifts across Monday to Saturday, and you'll be supported by a

Qualifications

• Experience delivering great customer service.
• Ability to communicate clearly and listen effectively.
• Demonstrates empathy and puts customers first.
• Works well in a team and share ideas.

Responsibilities

• Provide service that customers would tell friends and family about.
• Be available when customers need us, in a way that suits them.
• Handle queries about products, services, or needs with confidence.
• Stay up to date on products and services to help customers.

Skills

Customer service

Team spirit

Customer centric

Clear communicator

Empathy

Flexibility

Tech savvy

Great service experience

Job description

The West Brom is seeking a Customer Service Advisor for a 9-month fixed-term contract at the Perry Barr branch. You will focus on delivering outstanding customer experiences, addressing queries, and building trust with customers as they seek guidance on mortgages, savings, and everyday banking needs.

The role requires a positive, proactive attitude, strong communication, and a willingness to learn. You’ll work 35 hours weekly, with shifts across Monday to Saturday, and you'll be supported by a