Customer Service Advisor (12 Month Fixed Term Contract)

Allscreens Nationwide Ltd; Birmingham; On-site; GBP 16,000 - 20,000; Part time

Benefits offered by this job

Disability Confident employer scheme

Job summary

the West Brom is hiring a part-time Customer Service Advisor for a 12‑month fixed-term contract at the Birmingham Northfield branch. Salary is £17,802 per annum, with pattern: 25 hours per week (09:00–14:00, Mon–Fri; 09:30–12:30 Sat).

On-site role focused on delivering exceptional customer service and helping customers with mortgages, savings and everyday banking needs. You’ll stay up to date on our products and services to share knowledge, keeping branch operations secure as we open and close

Responsibilities

• Providing a service so good that our customers tell their friends and family about us.
• Be there when our customers need us in a way which suits them.
• Handling queries with confidence whether it’s about our products, services, or anything else customers need.
• Whether someone’s looking for their first home or to build up savings they can rely on, you’ll be there with a positive attitude, ready to help.
• Staying up to date on all our products and services so you’re always ready to share your knowledge and support with our customers.
• Keeping things safe and sound in branch, especially when we’re opening and closing for the day.
• Supporting our local branches and embedding deep roots in our local communities.

Job description

Customer Service Advisor (12 Month Fixed Term Contract)

Part Time Customer Service Advisor - 12 Month Fixed Term Contract

Location: Northfield Branch

Salary: £17,802 per annum

Contract: 12 Month Fixed Term Contract

Hours: 25 hours per week (09.00 – 14.00, Monday – Friday / 09.30 - 12.30 Saturday)

We’re made for each other

At the West Brom, we know solid futures don’t happen overnight. So, whether our customers are looking to own their first home or have savings they can rely on, we’ll do everything we can to help them build the life they want bit by bit. We’re all about customer experience, which means we do the right thing, not just the easy thing. Whatever your role, you’ll put the customer at the heart of everything you do and make a positive lifelong impression.

What you’ll be doing:

Providing a service so good that our customers tell their friends and family about us.

Be there when our customers need us in a way which suits them.

Handling queries with confidence whether it’s about our products, services, or anything else customers need.

Whether someone’s looking for their first home or to build up savings they can rely on, you’ll be there with a positive attitude, ready to help.

Staying up to date on all our products and services so you’re always ready to share your knowledge and support with our customers.

Keeping things safe and sound in branch, especially when we’re opening and closing for the day.

Supporting our local branches and embedding deep roots in our local communities.

• Proud member of the Disability Confident employer scheme

Customer Service Advisor (12 Month Fixed Term Contract)

Company: the West Brom

Salary: £17,802

Hours: Part-time

Location: Birmingham, B31 2NN

Working pattern: On-site

Job type: Temporary

Posting date: 20 Aug 2026

Closing date: 13 Sept 2026

Summary

Part Time Customer Service Advisor - 12 Month Fixed Term Contract

Location: Northfield Branch

Salary: £17,802 per annum

Contract: 12 Month Fixed Term Contract

Hours: 25 hours per week (09.00 – 14.00, Monday – Friday / 09.30 - 12.30 Saturday)

We’re made for each other

At the West Brom, we know solid futures don’t happen overnight. So, whether our customers are looking to own their first home or have savings they can rely on, we’ll do everything we can to help them build the life they want bit by bit. We’re all about customer experience, which means we do the right thing, not just the easy thing. Whatever your role, you’ll put the customer at the heart of everything you do and make a positive lifelong impression.

What you’ll be doing:

Providing a service so good that our customers tell their friends and family about us.

Be there when our customers need us in a way which suits them.

Handling queries with confidence whether it’s about our products, services, or anything else customers need.

Whether someone’s looking for their first home or to build up savings they can rely on, you’ll be there with a positive attitude, ready to help.

Staying up to date on all our products and services so you’re always ready to share your knowledge and support with our customers.

Keeping things safe and sound in branch, especially when we’re opening and closing for the day.

Supporting our local branches and embedding deep roots in our local communities.

• Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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