Customer Experience Advisor

Citygate Automotive Limited; Watford; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

In-house training academy

Internal career progression

High street discounts

Wellbeing portal

Employee assistance programme

Purchase, service and parts discounts

Employee referral scheme

Pension and life assurance

Job summary

Citygate Automotive Limited is seeking a Showroom Host to warmly greet customers and visitors and route inquiries to the appropriate staff. You will manage telephone calls, take and relay messages, and ensure a welcoming, well-organised reception area.

The role emphasizes excellent communication, a friendly attitude and strong computer skills in a fast-paced automotive environment. Based at our Watford location, the Showroom Host will contribute to first-class customer service and smooth

Qualifications

• Excellent communication skills and a good telephone manner.
• Great computer skills and the ability to multi-task.
• High levels of commitment to providing the best customer care.
• A positive and friendly attitude in the work environment.

Responsibilities

• Answer and route telephone calls quickly and efficiently.
• Log calls with accurate information for management.
• Ensure messages are passed to the right people promptly.
• Greet customers and visitors warmly and direct them appropriately.
• Keep reception and waiting area tidy; handle cups and rubbish.
• Notify relevant staff of parcels or deliveries.

Skills

Excellent communication

Telephone manners

Multi-tasking

Customer care

Positive attitude

Job description

About Us

Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.

Why Citygate

Citygate is founded on a simple vision: “to grow a business we are proud of through a commitment to excellence”. As a privately owned and entrepreneurial business, we're welcoming, inclusive, have a great team ethic and have worked hard to create a positive working environment that we can all be proud of.

We have committed plans for the future and we need motivated, focused and skilled teams to help us achieve this. That's why every Citygate employee has access to our award-winning learning programme, whether that's operated from our purpose-built Citygate Academy facility or through working with our brand partners.

The inventive automotive industry has always been popular with the innovators and creators. But now, more than ever, it's the perfect career space for those looking to stand at the forefront of change – specifically, the transition to Electric Vehicles.

Role overview

We are looking for a Showroom Host to ensure that all customers and visitors are greeted, both personally and over the telephone in a friendly, welcoming and efficient manner and to make sure they are put in touch with the person they wish or need to deal with, as quickly as possible

Key responsibilities

Your key responsibilities as a Showroom Host be:

• To answer and deal with telephone calls quickly and efficiently, ensuring all calls are qualified correctly and introduced to relevant personnel.
• To ensure all relevant calls are logged, obtaining accurate information, which should be copied to the management team.
• To ensure that messages are passed to those concerned in a timely manner.
• To greet customers and visitors in a friendly manner, either introduce them to the person they have come to see or sit them down in the customer area, offer refreshments where appropriate, inform the person they have come to see and make sure they are comfortable whilst waiting.
• To keep reception and customer waiting area tidy, make sure used cups and rubbish are removed from the area.
• To notify the relevant personnel of any parcels or deliveries.

About You

As a Showroom you will ideally have the following skills and attributes:

• Excellent communication skills and a good telephone manner.
• Great computer skills and the ability to multi-task.
• High levels of commitment to providing the best customer care.
• A positive and friendly attitude in the work environment.

What's in it for you?

With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:

• Access to our in-house training academy for everyone
• Internal career progression opportunities across our various brands and locations
• High street discounts
• Wellbeing portal
• Employee assistance programme
• Purchase, service and parts discounts
• Employee referral scheme
• Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme